Outside Customer Service Agent

Insight Global (United States); Norfolk (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Insight Global seeks a candidate experienced in right of way processes to support land and ROW activities for customer facilities in construction and maintenance. The role emphasizes documenting ownership, reviewing titles, and negotiating acquisitions and settlements with landowners and public authorities.

The position involves coordinating with internal teams, developers, and local agencies to obtain permits and manage projected costs, ensuring compliant and timely project delivery.

Qualifications

• Experience with Google Sheets and Excel.

Responsibilities

• Identify land/property ownership from public records.
• Research, review, and analyze titles; identify defects and outline curative.
• Negotiate the acquisition of right of way and other property interests/rights to accommodate construction, operation, and maintenance while minimizing issues or litigation.
• Negotiate property damage settlements and loss claims for projects and day-to-day operations.
• Prepare right of way related cost estimates for land and right of way acquisitions.
• Secure civil permits necessary for construction and maintenance of customer facilities.
• Review, prepare, analyze, and interpret all land and right of way related agreements, deeds, easements, leases, permits, licenses, etc.
• Serve as liaison between internal departments, customers, developers, cities, counties, etc., in support of ROW activities.
• Resolve encroachment, damage claims and inquiries at minimal cost to the customer.

Skills

Google Sheets

Job description

REQUIRED SKILLS AND EXPERIENCE

Experience with google sheets and excel.

NICE TO HAVE SKILLS AND EXPERIENCE

Knowledge of aspects of right of way. Includes acquisitions, title, permitting, budgeting, forecasting, public relations and community outreach.

• Identify land/property ownership from public records
• Research, review, and analyze titles; identify defects and outline curative
• Negotiate the acquisition of right of way and other property interest/rights, as necessary to accommodate the construction, operation, maintenance of customer facilities in such a manner to minimize problems, issues, or litigation
• Negotiate property damage settlements and loss claims associated with projects and day to day operations necessary to maintain customer's facilities
• Prepare right of way related cost estimates associated with land and right of way project acquisition
• Secure civil permits necessary for the construction and maintenance of customer facilities
• Review, prepare, analyze, and interpret all land and right of way related agreements, deeds, easements, leases, permits, licenses, etc.
• Serve as liaison between internal departments, customers, developers, cities, counties, etc., in support of right of way activates
• Resolve encroachment, damage claims, landowner complaints and inquiries at a minimal cost to the customer