Outreach Worker - Mobile Driver

Health Care For the Homeless Inc; Baltimore (MD); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Health Care for the Homeless seeks a Mobile Driver/Outreach Worker to operate and transport the mobile clinic, assist with setup, and engage clients in outreach settings across Baltimore. You will help connect individuals to care, document encounters in HMIS, and support clinic operations with the clinical team.

The role requires a valid driver’s license, a high school diploma or GED, and experience serving vulnerable populations.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Valid driver’s license with clean driving record required.
• Experience engaging with vulnerable populations is highly valued.

Responsibilities

• Safely operate and transport the mobile clinic and perform basic vehicle checks.
• Assist with mobile clinic setup/breakdown and manage equipment and supplies.
• Engage clients in outreach settings and facilitate referrals to care and services.
• Document outreach encounters and client interactions in HMIS/AthenaOne as required.
• Provide basic client support and linkage to care, including follow-up.

Skills

Interpersonal skills

Client engagement

Problem solving

Adaptability

Cultural sensitivity

Education

High school diploma or GED

Associate's degree in Human Services preferred

Job description

Department: Practice OpsReports To: Outreach Services ManagerJob Family: Allied Behavioral HealthFLSA Status: Non-ExemptEEO Classification: Service workersSupervisor: NoLeadership Level: Individual ContributorJob Function: Essential On-SiteProvider Category: OCSOverviewThe Mobile Driver/Outreach Worker supports the delivery of mobile clinical and outreach services to individuals experiencing homelessness. This role is responsible for safely operating the mobile clinic and assisting with day-to-day field operations, while also engaging clients in outreach settings and helping connect them to care and services. The Mobile Driver/Outreach Worker plays a key role in maintaining efficient workflow, supporting the clinical team, and ensuring a consistent and welcoming presence in the community.Key Role ResponsibilitiesSafely operate and transport the mobile clinic to scheduled service locations; perform basic vehicle checks and report maintenance concerns as neededAssist with mobile clinic setup and breakdown, including equipment, supplies, and site readinessSupport client flow on the mobile clinic and in outreach settings, including registration, EVS verification, patient check-ins/check-outs, referral processing, service coordination, documentation support, and other administrative duties related to outreach and clinical operations.Conduct outreach in community settings (e.g., encampments, shelters, meal programs) to engage individuals and provide information about available servicesDistribute basic needs items and resource materials in alignment with program guidelines (e.g., hygiene kits, food, clothing, water)Provide basic client support and linkage to care, including referrals and follow-up coordination as directed by the care teamAccurately document outreach encounters, services provided, and client interactions in HMIS (Homeless Management Information System), AthenaOne and other required systems in a timely mannerEnter and maintain required HMIS data elements (e.g., demographics, service connections, referrals, and engagement activities) in alignment with program and grant requirementsAssist in tracking and re-engaging clients who have disengaged from care, including documenting outreach efforts in HMISCollaborate with clinical and outreach staff to ensure smooth daily operations and continuity of careMaintain awareness of surroundings and support a safe environment for staff and clients in field settingsAdhere to all organizational policies and regulatory requirements, including HIPAA, OSHA, infection control standards, and mobile clinic protocolsSupport proper handling, transport, and storage of vaccines and other temperature-sensitive medications in accordance with cold chain requirements, including ensuring timely transfer to appropriate refrigeration units and immediately reporting any temperature excursionsSupport Environment of Care (EOC) standards by maintaining a clean, organized, and safe mobile clinic environmentKey Agency ResponsibilitiesIn addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balanceActively participates in performance improvement activities and actively participates in advocacy activities that support the mission of HCHPerforms other duties on an as-needed basisProtects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations.Knowledge, Experience, and SkillsFormal Education and TrainingHigh school diploma, GED or equivalent requiredAssociate’s degree in Human Services preferredValid driver’s license with clean driving record required personal reliable transportation highly preferred.ExperienceAt least 2 years of experience reaching out to vulnerable individuals who are often the most difficult to serveAt least 1 year of experience in connecting individuals to essential services including healthcare, mental health, and addiction servicesSkillsAbility to relate effectively to homeless individuals who are at high risk for HIV and other communicable diseases.Knowledge of Baltimore City community resources for addiction, social services and mental healthWell-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providersAble to work as part of an interdisciplinary teamAble to take initiative and problem solveAble to work with ill, disabled, emotionally upset, and sometimes hostile clientsAble to provide outreach services via walking, car, or mass transit