Community Health Worker - Baltimore County

Health Care For the Homeless Inc; Rossville (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Health Care for the Homeless seeks a Community Health Worker to reengage clients and facilitate ongoing access to services through in-home and community supports. You will help with transportation, daily living coaching, and coordinating housing resources within an interdisciplinary team.

The role requires engagement with vulnerable populations, documentation of interventions, and active participation in care planning and team conferences.

Qualifications

• High school diploma or GED required; degree preferred.
• 2+ years experience engaging vulnerable individuals to access services.
• Experience with EMR systems and interdisciplinary teams preferred.
• Knowledge of Baltimore City resources for addiction, mental health, and social services.
• Ability to travel in the community and provide in-home supports.

Responsibilities

• Engage clients to improve access to available services and sustain engagement.
• Provide in-home and community supports, including reminder calls and coaching on daily living activities.
• Escort clients or coordinate transportation to appointments to support adherence.
• Help clients navigate housing resources and the Baltimore City Coordinated Access process.
• Document interventions timely as per agency policy and participate in team case conferences.

Skills

Interpersonal skills

Bilingual (preferred)

Flexibility

Problem solving

Outreach capability

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

EMR system experience

Community resources knowledge

Job description

Department: Practice OperationsFLSA Status: Non-ExemptSupervisor: NoLeadership Level: Individual ContributorJob Function: Essential On-SiteHours: 8:30am - 5:00pmOverviewThe Community Health Worker is responsible for reengaging clients who are connected with Health Care for the Homeless and helping facilitate on-going access to services at Health Care for the Homeless as well as other agencies. As part of an interdisciplinary team, this role will identify barriers and help clients access a variety of resources including specialty care services and housing. The Community Health Worker will also conduct individual health education and risk reduction interventions.Key Role ResponsibilitiesThrough service provision and regular supports for engagement, build low-demand relationships with assigned clients that results in improved engagement with servicesProvides supportive services in-home and in the community. These supports can include reminder calls, warm hand-offs, teaching/coaching on activities of daily living, benefit assistance and escortingEscort clients or coordinates transportation to off-site appointments to help facilitate adherence and connection to comprehensive careProblem-solves with clients as barriers arise to help client be successful with identified goals as well as helping them build skills that will be helpful in other circumstancesServes as the eyes and ears of the care team while their clients are in the community and shares information that may be helpful in care plan developmentNavigates clients through the housing process which may include Baltimore City Coordinated Access system, relocation services, and other housing resourcesActively participates on an integrated, multidisciplinary team to develop and implement an integrated treatment plan, within the context of an individual or family’s unique social needs, as well as contribute to interdisciplinary case conferences on an ongoing basis.Accurately and timely documents all interventions and encounters according to agency policyFormal Education and TrainingHigh school diploma, GED or equivalent, required; Associate or Bachelor’s Degree, preferredA valid driver’s license required clean driving record required with own reliable transportation highly preferredAble to attain Maryland Community Health Worker Certification within six months of hireExperienceAt least 4 years of experience reaching out to vulnerable individuals who are often the most difficult to serveAt least 2 years of experience in connecting individuals to essential services including healthcare, mental health, and addiction servicesAt least 1 year in a healthcare setting including working with an electronic medical record (EMR) system, relaying medical terminology and working within an interdisciplinary care teamSkillsKnowledge of Baltimore City community resources for addiction, social services and mental healthDemonstrates personal integrity and has well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providersAble to be flexible and work as part of an interdisciplinary teamAble to take initiative and problem solveAble to work with ill, disabled, emotionally upset, and sometimes hostile clientsAble to provide outreach services via walking, car, or mass transitMust be able to prioritize and manage own workBilingual preferred