Outreach Team Manager

Pacific Health Group; Carlsbad (CA); On-site; USD 67,000 - 74,000; Full time

Job summary

An established industry player is seeking a passionate Outreach Team Member Manager to lead their outreach efforts. This role is pivotal in enhancing community engagement and ensuring that vital healthcare programs reach underserved populations. The ideal candidate will possess strong leadership and interpersonal skills, with a proven track record in outreach and community engagement. Join a mission-driven team dedicated to improving health outcomes and making a difference in people's lives. If you thrive in a collaborative environment and are eager to drive impactful strategies, this opportunity is for you!

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Monthly remote work stipend

Paid holidays

Collaborative team environment

Performance incentives

Qualifications

• 3+ years of experience in outreach or community engagement.
• Strong interpersonal and leadership skills are essential.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Supervise and lead a team of Outreach Team Members.
• Develop and implement strategic outreach initiatives.
• Monitor outreach performance metrics and recommend improvements.

Skills

Community Engagement

Health Education

Leadership Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Bilingual (Spanish)

Job description

Job Details

Job Location: Carlsbad, CA

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Day

Job Category: Sales

Description

About Pacific Health Group:

At Pacific Health Group, we are at the forefront of revolutionizing healthcare. Our mission is to improve health outcomes by addressing social determinants of health and coordinating comprehensive, community-based care. Through our Enhanced Care Management (ECM) and Community Health initiatives, we support underserved and high-need populations across California. If you are passionate about making a difference in people’s lives and thrive in a collaborative, mission-driven environment, we’d love to have you on our team.

Job description

At Pacific Health Group, we're dedicated to delivering high-quality, accessible healthcare solutions to our communities. Our Outreach Team plays a vital role in building relationships, increasing awareness, and ensuring our programs reach those who need them most. We are seeking a passionate and motivated Outreach Team Member Manager to lead our outreach staff and drive impactful community engagement strategies.
Position Summary
The Outreach Team Member Manager oversees the daily operations and performance of the outreach team. This role ensures team members are equipped, supported, and aligned with organizational goals related to outreach, enrollment, and member engagement.
Key Responsibilities

• Supervise and lead a team of Outreach Team Members, including hiring, training, coaching, and performance management
• Develop and implement strategic outreach initiatives to meet enrollment and engagement goals
• Coordinate team schedules, community event participation, and territory assignments
• Monitor outreach performance metrics, generate reports, and recommend improvements
• Ensure team members understand compliance guidelines and maintain documentation per organizational and regulatory standards
• Collaborate with other departments (e.g., Marketing, Care Management, Member Services) to align messaging and ensure seamless member experiences
• Serve as a liaison to community partners and stakeholders to build strong relationships and expand PHG's presence
• Resolve escalated issues from the outreach team and support conflict resolution when needed
• Create and manage the departmental budget, tracking expenses and justifying resource allocation
• Develop and implement comprehensive onboarding procedures for new outreach team members
• Conduct regular field observations to ensure quality interactions and provide real-time coaching
• Establish and maintain data management systems for tracking outreach activities and outcomes
• Design and deliver ongoing professional development opportunities for team members
• Identify and nurture strategic partnerships with community organizations to expand reach
• Oversee the development of culturally appropriate outreach materials and presentations
• Implement recognition programs to celebrate team achievements and boost morale
• Coordinate cross-functional initiatives that leverage outreach capabilities for organizational priorities
• Lead the team's crisis response activities during public health emergencies or natural disasters

Goals and Milestones
Monthly Goals:

• Achieve 95% of monthly enrollment targets across all outreach territories
• Conduct at least 4 team coaching sessions focused on different outreach skills
• Complete 8 field observations with detailed feedback for team members
• Achieve 90% or higher satisfaction rating from new member surveys
• Submit comprehensive monthly performance reports with actionable insights
• Host one community partnership development meeting to strengthen local relationships
• Ensure 100% compliance with documentation and reporting requirements
• Implement at least one process improvement based on team feedback

Quarterly Milestones:

• Decrease member acquisition costs by 5% through improved outreach efficiency
• Increase retention rates of newly enrolled members by 10% through enhanced follow-up protocols
• Develop and launch one new outreach initiative targeting underserved populations
• Complete comprehensive performance reviews for all team members with individualized development plans
• Achieve 15% growth in referrals from community partners through strengthened relationships
• Coordinate one cross-departmental project that enhances member experience
• Design and deliver a quarterly team training program based on identified skill gaps
• Present quarterly strategy and results to executive leadership with recommendations for the upcoming quarter

What We Offer

• Competitive salary + performance incentives
• Health, dental, and vision benefits
• 401(k) with company match
• Monthly remote work stipend
• Paid holidays, vacation, and volunteer time
• A collaborative, mission-driven team environment

Job Type: Full-time

Pay: $67,000.00 - $74,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Qualifications

Qualifications

• 3+ years of experience in outreach, community engagement, or health education
• 1+ years of experience in a supervisory or leadership role preferred
• Strong interpersonal and leadership skills
• Excellent organizational and communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Bilingual in Spanish or another threshold language is a plus
• Familiarity with Medi-Cal, CalAIM, or health plan programs is preferred
• Valid driver's license and reliable transportation (some travel required)