Outreach Specialist, CACP

Aledade; Blacksburg (VA); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare services company is seeking a dedicated individual to engage with patients regarding Advanced Care Planning. This remote role offers flexible shifts aiming to make a positive impact on patient healthcare journeys. Ideal candidates will have healthcare experience, strong communication skills, and the ability to thrive in a supportive, patient-centered environment.

Benefits

Opportunity for career advancement

Flexible shifts

Supportive work environment

Qualifications

• 2 years of experience in healthcare.
• 1 year of telephonic patient outreach or sales experience.
• Bilingual in English and Spanish preferred.

Responsibilities

• Conduct outbound and inbound calls regarding Advanced Care Planning.
• Maintain HIPAA compliance and meet key performance metrics.
• Respond to patient inquiries via calls, texts, and emails.

Skills

Communication Skills

Customer Service

Patient Engagement

Education

High School Diploma

Tools

Proficient Computer Skills

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Engage with patients and make a positive impact on their healthcare journey
- Flexible shifts available within business hours of 8 AM – 8 PM EST, Monday through Saturday
- Supportive work environment focused on patient care

What to Expect (Job Responsibilities):
- Conduct outbound and inbound calls to educate patients about Advanced Care Planning and schedule appointments
- Address patient concerns and objections regarding Advanced Care Planning
- Respond to calls, texts, and emails by providing guidance on patient inquiries
- Maintain HIPAA compliance and meet key performance metrics, including call volume and conversion rates
- Perform other duties as assigned

What is Required (Qualifications):
- Regular and predictable attendance
- Minimum educational requirement: High School Diploma
- 2 years of experience in healthcare
- 1 year of telephonic patient outreach, customer service, or sales experience
- Proficient computer skills with the ability to learn new software

How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish
- Experience working remotely

#HealthcareServices #PatientEngagement #RemoteWork #CareerOpportunity #CommunicationSkills

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