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Outreach Specialist, CACP

Aledade

Blacksburg (VA)

Remote

USD 35,000 - 55,000

Full time

2 days ago
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Job summary

A leading healthcare services company is seeking a dedicated individual to engage with patients regarding Advanced Care Planning. This remote role offers flexible shifts aiming to make a positive impact on patient healthcare journeys. Ideal candidates will have healthcare experience, strong communication skills, and the ability to thrive in a supportive, patient-centered environment.

Benefits

Opportunity for career advancement
Flexible shifts
Supportive work environment

Qualifications

  • 2 years of experience in healthcare.
  • 1 year of telephonic patient outreach or sales experience.
  • Bilingual in English and Spanish preferred.

Responsibilities

  • Conduct outbound and inbound calls regarding Advanced Care Planning.
  • Maintain HIPAA compliance and meet key performance metrics.
  • Respond to patient inquiries via calls, texts, and emails.

Skills

Communication Skills
Customer Service
Patient Engagement

Education

High School Diploma

Tools

Proficient Computer Skills

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Engage with patients and make a positive impact on their healthcare journey
- Flexible shifts available within business hours of 8 AM – 8 PM EST, Monday through Saturday
- Supportive work environment focused on patient care

What to Expect (Job Responsibilities):
- Conduct outbound and inbound calls to educate patients about Advanced Care Planning and schedule appointments
- Address patient concerns and objections regarding Advanced Care Planning
- Respond to calls, texts, and emails by providing guidance on patient inquiries
- Maintain HIPAA compliance and meet key performance metrics, including call volume and conversion rates
- Perform other duties as assigned

What is Required (Qualifications):
- Regular and predictable attendance
- Minimum educational requirement: High School Diploma
- 2 years of experience in healthcare
- 1 year of telephonic patient outreach, customer service, or sales experience
- Proficient computer skills with the ability to learn new software

How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish
- Experience working remotely

#HealthcareServices #PatientEngagement #RemoteWork #CareerOpportunity #CommunicationSkills

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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