Outreach Specialist, CACP

Aledade, Inc.; Benton (LA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare company is seeking an Outreach Specialist-CACP to manage patient engagement through calls for Advanced Care Planning appointments. The role demands excellent communication skills, with the flexibility to work remotely and accommodate varying shift schedules. Candidates should have a High School Diploma and experience in patient outreach or customer service.

Qualifications

• 2 years of experience in healthcare preferred.
• 1 year of telephonic patient outreach or customer service experience required.

Responsibilities

• Conduct outbound and inbound calls to engage patients for appointments.
• Educate patients about Advanced Care Planning benefits.
• Maintain HIPAA compliance and achieve performance metrics.

Skills

Communication skills

Active listening

Self-motivated

Compassionate engagement

Proficient computer skills

Education

High School Diploma

Job description

The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments.

Essential Duties & Responsibilities:

• Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment.
• Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey.
• Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns.
• Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards.
• Other duties as assigned

Required Skills and Abilities:

• Regular and predictable attendance
• Must be able to work flexible shifts within the business hours of 8 AM – 8 PM EST, Monday through Saturday.
• Excellent communication skills including active listening. Ability to engage with an older demographic compassionately and effectively.
• Proficient computer skills with the ability to learn new software
• Self-motivated with the ability to work independently
• Must have access to reliable high speed internet connection (Download speed: 20 Mbps, upload speed: 20 Mbps, and Jitter: 50 ms.)

Preferred Skills and Abilities:

• Bilingual in English and Spanish
• Remote Work experience

Education & Experience:

• High School Diploma
• 2 yrs. experience in healthcare
• 1 yr. experience telephonic patient outreach, customer service, or sales

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Position is 100% remote