Outreach Specialist, CACP

Aledade; Benton (LA); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare services organization is seeking a dedicated candidate for a telephonic role focused on educating patients about Advanced Care Planning. This remote position offers flexible shifts and significant opportunities for professional growth, emphasizing compassion and engagement in patient care.

Benefits

Flexible shifts available

Opportunity for career advancement

Supportive work environment

Qualifications

• Minimum of 2 years of experience in healthcare.
• At least 1 year of experience in telephonic patient outreach, customer service, or sales.
• Must have access to a reliable high-speed internet connection.

Responsibilities

• Conduct outbound and inbound calls to educate patients about Advanced Care Planning.
• Address patient concerns and articulate the benefits of Advanced Care Planning.
• Maintain HIPAA compliance and achieve key performance metrics.

Skills

Communication

Active Listening

Education

High School Diploma

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere with a reliable internet connection
- Engage in meaningful conversations that impact patients' healthcare journeys
- Supportive and compassionate work environment focused on patient education
- Flexible shifts available within business hours of 8 AM – 8 PM EST, Monday through Saturday

What to Expect (Job Responsibilities):
- Conduct outbound and inbound calls to educate patients about Advanced Care Planning and schedule appointments
- Address patient concerns and objections by articulating the benefits of Advanced Care Planning
- Respond to calls, texts, and emails providing direction to patients' questions and concerns
- Maintain HIPAA compliance and achieve key performance metrics including call volume and conversion rates
- Perform other duties as assigned

What is Required (Qualifications):
- High School Diploma
- Minimum of 2 years of experience in healthcare
- At least 1 year of experience in telephonic patient outreach, customer service, or sales
- Excellent communication skills, including active listening
- Must have access to a reliable high-speed internet connection

How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish
- Experience working remotely

#HealthcareServices #PatientEngagement #RemoteWork #CareerOpportunity #CommunicationSkills

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