Outreach Specialist

Community Health Alliance-Ohio; Wilmington (OH); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Affordable medical, dental and vision insurance

Company paid Health Reimbursement Arrangement (HRA)

Generous paid time off (PTO) & paid holidays

Retirement plan with company match – up to 6%

Career ladder – Start here and build a lifelong career

Company paid life insurance

Job summary

Community Health Alliance-Ohio is seeking an Outreach Specialist in Wilmington, OH. This full-time role involves engaging with individuals facing homelessness, assessing their needs, and connecting them with mental health and substance use treatment services.

The ideal candidate will have a high school diploma and demonstrate strong communication, customer service, and organizational skills. The position offers benefits such as affordable medical insurance and a retirement plan with company match.

Qualifications

• Ability to engage with clients compassionately and respectfully.
• Excellent organizational and prioritization skills.
• Effective verbal and written communication abilities.

Responsibilities

• Engage with clients to assess needs and encourage participation.
• Develop service plans in collaboration with clients.
• Connect clients with resources including housing and healthcare.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Crisis intervention

Documentation

Education

High school diploma

Job description

Job Details

• Job Location: Wilmington, OH 45177
• Position Type: Full Time
• Education Level: High School
• Salary Range: $20.00 - $20.00 Hourly

About the Role

We are looking for an Outreach Specialist who will be responsible for engaging with individuals experiencing homelessness, assessing their needs, and connecting them with mental health or substance use treatment services and other resources and supports. This role involves building trusting relationships, advocating for clients, and facilitating access to resources to promote housing stability and improve quality of life.

Benefits

• Affordable medical, dental and vision insurance
• Company paid Health Reimbursement Arrangement (HRA)
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match – up to 6%
• Career ladder – Start here and build a lifelong career
• Company paid life insurance

Job Duties and Responsibilities

• Engage with clients in a compassionate and respectful manner to assess their needs, build trust and encourage participation in services.
• Conduct assessment of needs to identify barriers to housing stability and prioritize client needs.
• Develop individualized service plans and goals in collaboration with clients to address behavioral health, healthcare, employment, housing and other essential needs.
• Connect clients with appropriate resources and services, including emergency shelter, transitional housing, healthcare providers, mental health and substance use treatment and social services.
• Advocate for clients to ensure access to benefits and community-based supports.
• Provide crisis intervention and supports to clients experiencing mental health crises, substance use issues, or other emergencies.
• Collaborate with crisis response teams, law enforcement, emergency medical services as needed to ensure client safety and well-being.
• Build partnerships and collaborate with community organizations, homeless shelters, healthcare providers, law enforcement, and local government agencies to coordinate services and support for individuals experiencing homelessness.
• Participate in community meetings, task forces and committees focused on homelessness prevention and solutions.
• Maintain accurate and up to date documentation of client interactions, assessments, service plans, referral and outcomes in accordance with agency policies and regulatory requirements.
• Prepare reports and data analysis to track program outcomes, measure impact and support funding applications.
• Conduct regular outreach in the community to identify and build relationships with individuals experiencing homelessness.

Qualifications

• Operate a personal computer, software and other office equipment.
• Provides excellent customer service and support.
• Organizes and prioritizes responsibilities and meeting deadlines.
• Ability to communicate effectively, clearly, concisely with others (both verbally and in writing).
• Consistently demonstrates positive/proactive customer service attitude.
• Consistently maintains ethical behaviors.
• Ability to work as an effective team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships.
• Ability to work independently and as part of a multidisciplinary team, demonstrating empathy, cultural sensitivity and professionalism.
• Demonstrates excellent interpersonal skills and professionalism within written and verbal communication.

Education and Experience Requirements

• Minimum requirements: High school diploma.

Certification, Licensure and/or Registrations Required

• Valid driver's license and auto insurance.
• State of Ohio Peer Recovery Supporter certification is preferred.

Equal Opportunity Employer

Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.