Outreach Specialist

Pine Street Inn; Boston (MA); On-site; Full time

Job summary

Pine Street Inn is seeking an Outreach Specialist to provide engagement and case management services for street sleeping individuals in Boston. This role involves outreach, service planning, and collaboration to assist individuals experiencing homelessness, with a focus on delivering a high level of client care and support.

Benefits

Retention bonus of $5000

Qualifications

• Minimum of 2 years’ experience working with a homeless population.
• Valid MA driver’s license required.
• Bilingual (English/Spanish or English/Haitian-Creole) strongly preferred.

Responsibilities

• Provide outreach and case management services to street sleeping individuals.
• Identify and assess chronically homeless individuals and refer them to needed services.
• Collaborate with Coordinated Access System for housing pathways.

Skills

Client Focus

Attention to Detail

Motivating Clients

Cultural Sensitivity

Education

High School Diploma or GED

Associate Degree in Human Services or related field

Job description

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Description

Description

SCHEDULE: 40 hours, Monday – Friday, evenings and weekends (only as needed during inclement weather and as directed by program needs)

Pays Starting at $23.48 per hour/Depending on Experience

This position carries a retention bonus of $5000.00, payable in equal instalments of $1000 at 1 month, $1000 at 6 months, and $3000 at 12 months.

LOCATION: 105 Chauncy St and community-based work on the streets of Boston

Summary Of The Position

The Outreach Specialist will provide outreach, engagement, and case management services to street sleeping individuals in the city of Boston. This includes the identification of chronically homeless individuals, assessment, service planning, referrals for substance abuse/health/mental health care, and housing placement for targeted clients living in a defined area of (I suggest “sleeping on”) the streets of Boston, as part of a two person team. The Outreach Specialist will assess individuals on the streets, assisting with identifying the appropriate level of service need and diverting individuals from homelessness whenever possible. The Outreach Specialist will work closely with the Coordinated Access System to match chronically homeless individuals with needed services and a housing pathway.

Qualifications

All Outreach Specialist will possess and exhibit the following competencies in their roles;

Client Focus: Provides service excellence to guests. Responds to needs in a timely, professional, helpful, and courteous manner. Keeps guests up to date on progress of services they are receiving and changes that affect them. Appropriately prioritizes needs of guests.

Attention to Detail: Works in a conscientious, consistent, and thorough manner. Demonstrates clear understanding of documentation requirements for the Outreach Specialist role and maintains current, accurate documentation.

Motivating Clients: Inspires guest commitment to their own development toward autonomy and independent living. Looks for and uses intervention techniques, including motivational interviewing and solution-focused discussions. Acknowledges achievements. Helps guests identify their long-term plans and goals. Maintains and communicates a positive, yet realistic outlook. Uses a variety of approaches to energize and inspire.

Requirements

EDUCATION/TRAINING:

Required

• High School Diploma or GED, AND
• Minimum of 2 years’ experience working with a homeless population and experience delivering community-based case management services to individuals with SUD, COD and SMI
• Valid MA driver’s license in good standing and an acceptable driving record
  
  

OR

• A minimum of an Associate Degree or 60 college credits in a human services field OR
• LADC or,
• CADC
• One year experience working with a homeless population and experience delivering community- based case management services to individuals with SUD, COD and SMI
• Valid MA driver’s license in good standing and an acceptable driving record
  
  

Knowledge/Experience

REQUIRED:

• Minimum of one year Recovery Counseling or case management experience
• Knowledge and experience providing case management services to a complex and vulnerable population
• High degree of cultural sensitivity and ability to work effectively with diverse people and situations
  
  

Preferred

• Experience with HMIS systems or customer databases
• Strong demonstrated experience in readily applying both motivational interviewing and stage of change work.
• Training in and/or experience providing services to racial, cultural and ethnically diverse populations
• Knowledge of Stage of Change work as it relates to addiction & MH with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
• Bilingual (English/Spanish, English/Haitian-Creole) strongly preferred

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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