Member Outreach Specialist

Salal Credit Union; Durango (CO); Remote; USD 10,000 - 60,000; Full time

Job summary

Salal Credit Union is seeking a Member Outreach Specialist to proactively engage with members and promote products in a fully remote position. With a focus on building relationships and providing exceptional service, the ideal candidate will have a solid sales background and strong communication skills. This role offers competitive pay and comprehensive benefits.

Benefits

Comprehensive benefits including health, dental, and vision insurance

401(k) plan with employer matching

Tuition reimbursement

Monthly transportation subsidy

Flexible time off plans

Qualifications

• 2+ years of successful sales experience, particularly in outbound sales.
• Strong communication skills.
• Ability to organize and manage information.

Responsibilities

• Engage with new and prospective members to promote products.
• Make outbound calls and build relationships with members.
• Educate members about financial well-being.

Skills

Communication

Organization

Tools

Symitar

MeridianLink

Job description

Are you passionate about building relationships and providing exceptional service? Our dynamic Member Outreach team is looking for its next partner to help expand our reach and connect with both new and existing members.

In this role, the Member Outreach Specialist will proactively engage with prospective, new, and current members to promote Salal Credit Union's products and services, ensuring they receive the personalized financial solutions they deserve. Your drive and enthusiasm will play a key role in fostering meaningful connections and strengthening our community.

Enjoy the flexibility of a fully remote role while staying connected to a dynamic team! Please note that we are only able to hire candidates residing in AZ, CA, CT, FL, GA, ID, MO, MT, NC, OK, OR, TN, TX, WA, WI, or WY.

In this role, your day-to-day will include:

• make outbound calls to new indirect members and promotional prospects
• build and maintain strong relationships with members through proactive outreach, ensuring personalized support and engagement
• educate members on financial wellbeing while identifying their financial needs in a secure and confidential manner
• process transactions relevant to the sale and cross-sell, such as transfers within accounts, correct completion of applications, sales tracking, and account notations
• track and analyze trends to help you and the team refine your outreach strategies
• develop and deliver digital presentations to members and colleagues that educate audiences about products here at Salal

Someone ideal for this role will have:

• 2 + years with successful track record in sales (particularly over the phone or outbound sales)
• strong communication skills
• strong ability to organize and manage information
• comfortability with systems like Symitar and MeridianLink or other loan origination systems is preferred

ABOUT SALAL CREDIT UNION

We have helped thousands of members manage their money by making bold, measured decisions to offer the right products to each person. Our mission is to break down financial barriers for the innovators in our community by offering good rates, low fees, and dedicated personal services. Beyond that, we are committed to giving 5% of our annual income to help people and causes in the communities we serve, because we know that many small actions, when added together, can make big impacts.

Helping our employees build and achieve their career goals is equally as important to us, and we are dedicated to fostering a positive work environment in which they can thrive. We strongly prioritize their growth and development as well as their impact to the community so we can be an institution that our employees are proud to be a part of.

Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment. We believe that by adhering to these policies we can cultivate a welcoming environment by embracing each individual's identities and abilities.

WHAT WE OFFER

• Base salary range of $22.27-$31.17 per hour with most offers typically falling within the target range of $25.38 - $27.61 per hour. Our salary offer will reflect your experience, expertise, and contributions while ensuring equity within our team structure.
• Ability to earn additional variable compensation for meeting production goals; estimated annual earnings can range from 0-15% of your base salary.
• Comprehensive benefits include health, dental, and vision insurance. Our high deductible plan options include a health savings account (HSA) with annual company-paid contributions.
• Time off plans include vacation, sick, and holiday time.
• Tuition reimbursement
• 401(k) plan including employer matching
• Monthly transportation subsidy
• And more!

Expanded details about our benefit offerings can be found at: www.salalcu.org/careers

To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at [e-mail]. If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.

Salal Credit Union participates in E-Verify, a program that verifies employment eligibility. Upon hire, you will be required to complete Form I-9, Employment Eligibility Verification.