Patient Outreach Specialist

Good Samaritan Society; South Dakota; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading health organization committed to providing quality patient care. This full-time remote position focuses on care coordination, ensuring patients receive optimal health services through collaboration with various healthcare teams. Ideal candidates will have experience in ambulatory care and strong skills in customer service and critical thinking.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Generous time off package

Qualifications

• Preferred 1-2 years of post-secondary education in healthcare.
• Minimum 1 year experience in patient support or care coordination.
• Training in Motivational Interviewing and/or Mental Health First Aid preferred.

Responsibilities

• Manage and coordinate care for a patient panel.
• Monitor patient attribution and coordinate preventive services.
• Collect and communicate patient data to support care team.

Skills

Customer service

Critical thinking

Multi-tasking

Medical terminology

Knowledge of insurance requirements

Education

Post secondary education in healthcare or medical field

Tools

Microsoft Office

Electronic Health Record (EHR)

Job description

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: Remote SD (Central Time)
Location: Remote, SD
Address:
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $15.00 - $22.00

Department Details

Embrace the convenience and accessibility of a fully remote job. Join our department that fosters teamwork, open dialogue and interdisciplinary collaboration that revolves around our patients. Our team believes in lifting each other up providing an inclusive environment.

Job Summary

Greatly contributes to the success of integrated primary care ensuring overall quality patient care through prevention and wellness strategies. Supports a clinic by managing and coordinating care for their panel of patients. Monitor attribution, identify gaps in care, coordinate preventative services, and make outreach to patients or health care providers to ensure coordination of care. Ensure patient’s needs are being met by connecting to appropriate and available services, care team members, and resources to promote optimal health and wellbeing. Assists the clinic care team in managing and coordinating preventative screenings and wellness strategies for optimal health and wellbeing. Provides oversight to provider's patient panels by monitoring patient attribution contributing to integrity of the EMR, coordinating wellness screenings for specific specialties, supporting office visit, procedure, and scheduling screenings as appropriate, and managing the appropriate chronic disease registries, provider score cards, and result reconciliation. Promotes quality initiatives and improved patient outcomes. Participates in care for age related patients in all phases of preventative care and health maintenance. Functions within the administration pre-defined scope of practice guidelines.

Track and report quality measures and validate accuracy and integrity of patient records. Participates in the care of patients by collecting subjective and objective data from the patient or caregiver to identify potential barriers to care (SDoH) and refers to care management roles as appropriate. Communicates collected data and obtains appropriate orders to support the health care team and follows through on the patient's plan of care under the direction of the care team. Demonstrates computer literacy including using Microsoft Office products and electronic health record (EHR). High level of computer skills and ability to run registries. Demonstrates experience and professionalism in the following skills, but not limited to: customer service, critical thinking, multi-tasking, medical and medication terminology, and medical paperwork knowledge including insurance completion/submission requirements.

Qualifications

Post secondary education of one - two years, with an emphasis in healthcare or medical related field is preferred.

A minimum of one year work experience in ambulatory care, community outreach, patient or provider support, customer service, and/or various integrated care systems preferred.

Training in Motivational Interviewing and/or Mental Health First Aid preferred.

Background as a Certified Medical Assistant (CMA) is preferred.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0226815
Job Function: Care Coordination
Featured: No