Outreach Specialist

Strive International; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401k with employer match

Paid time off (PTO)

Job summary

STRIVE in Birmingham, AL seeks an Outreach Specialist to build community partnerships, drive enrollment, and manage intake documents across STRIVE’s programs. The role requires strong relationship-building skills, experience with grassroots outreach, and the ability to maintain accurate CRM records.

You will lead student recruitment, coordinate information sessions and events, and collaborate with the Marketing team on collateral.

Qualifications

• Associate’s degree preferred or a minimum of 2 years of experience working with populations facing barriers to employment.
• Experience conducting grassroots community outreach to engage justice-impacted individuals.
• Demonstrate cultural competency and ability to work with diverse populations.
• Strong oral and written communication, time management, and organizational skills.
• Proficient in Microsoft Suite (Word, Excel, PowerPoint).
• Proficient in entering data into cloud-based CRM platforms such as Salesforce, Apricot, or other comparable platforms.
• Data-driven approach with ability to use reports in service delivery.
• Ability to work under pressure and high-volume workload.
• Self-directed, creative, and motivated.

Responsibilities

• Create and maintain relationships with student referral sources.
• Track outreach and monitor progress in a cloud-based CRM while meeting metrics.
• Collaborate with program leads to assess enrollment needs.
• Develop and execute outreach plans to maximize sessions and applications.
• Manage recruitment reports and connect prospective students to information sessions.
• Input data for weekly information session attendance, submissions, and leads.
• Report new contacts and applications weekly.
• Collaborate with team to facilitate STRIVE information sessions.
• Coordinate relationships with community groups serving our population needs.
• Plan recruitment events and attend community events for recruitment.
• Maintain student referral distribution list.
• Oversee marketing material inventory and distribution.
• Work with Marketing & Communications on collateral materials.
• Occasionally attend meetings or events outside normal hours.
• Additional duties as required.

Skills

Communication

Microsoft Office

CRM experience

Data analysis

Time management

Education

Associate degree preferred

Tools

Salesforce

Apricot

CRM software

Job description

Description

ORGANIZATIONAL OVERVIEW

STRIVE is a national leader in workforce development solutions, empowering individuals to discover their best future selves through innovative, evidence-based career training and holistic, lifelong support. STRIVE partners with employers, funders and community organizations to close gaps in workforce needs and help local economies thrive. Founded in East Harlem, NY, in 1984, STRIVE has grown from its roots to now offer programs in locations across the country.

For more than 40 years, STRIVE has been a catalyst for economic change and prosperity in underserved communities. Our tuition-free skills and job readiness training, one-on-one support and lifetime personal coaching prepare students for careers in high-growth industries such as healthcare, construction and logistics. With a proven pathway to possible, 80% of STRIVE students graduate, 76% attain employment and 70% retain employment long-term.

Looking to the future, STRIVE has embarked on an ambitious ten-year growth plan to increase its impact in more locations nationwide, aiming to serve up to 10,000 individuals each year by 2033.

We meet individuals where they are, providing free programs tailored to adults 18+, including those impacted by the justice system. At STRIVE, there is always a path forward.

See why STRIVE has been the pathway to possible for more than 40 years in our 3-minute mission video.

POSITION SUMMARY

The Outreach Specialist will have primary responsibility for engaging and creating community partnerships that drive enrollment, process intake documents, and support the in-kind community donation process. The Outreach Specialist will lead student recruitment across programs, building trustful relationships with students and community partners. The position requires experience with various sourcing tactics relevant to non-profit programming and excellent relationship-building skills to promote a strong brand among various organizations and across the communities we serve.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create and maintain relationships that establish student referral sources
• Track & monitor outreach efforts including weekly progress updates in cloud-based CRM while meeting metric goals as determined by the program
• Collaborate with all program leads to assess their particular enrollment needs.
• Develop and execute outreach plans to maximize information session attendance and student applications.
• Manage recruitment reports and documentation and connect prospective students to information sessions and enrollment.
• Input data used in generating weekly reporting on information session attendance, application submittals, and leads.
• Report new contacts and applications for students across programs on a weekly basis
• Collaborate with team to facilitate STRIVE information sessions.
• Establish relationships with targeted community groups that serve our specific population needs.
• Coordinate and plan STRIVE recruitment events.
• Research and attend community events for recruitment purposes.
• Create and manage the student referral distribution list.
• Oversee marketing material inventory and distribution to promote the program to applicants, partners, and employers.
• Work closely with the Marketing & Communications team for collateral materials.
• On occasion may be required to attend meetings or networking events outside of normal business hours, for example weekends.
• Additional duties as required.

QUALIFICATIONS

• Associate’s degree preferred or a minimum of 2 years of experience working with populations facing barriers to employment (e.g., long-term unemployment, criminal justice involvement, or substance abuse history).
• Proven experience conducting grassroots community outreach to engage justice-impacted individuals, building trusted relationships that support successful recruitment and enrollment into workforce development programs.
• Demonstrate cultural competency and possess the ability to work with diverse populations.
• Strong oral and written communication skills, time management, and organizational skills are necessary.
• Proficient in Microsoft Suite (Word, Excel, PowerPoint).
• Proficient in entering data into cloud-based CRM platforms such as Salesforce, Apricot, or other comparable platforms.
• High level of comfort interacting with and incorporating data reports into service delivery
• Commitment to leveraging data and supporting a data-driven culture at STRIVE.
• Ability to effectively resolve conflict and deescalate situations.
• Excellent verbal and written communication skills
• Accurate and detail-oriented.
• Self-directed, creative, and motivated; able to work independently as well as collaboratively with a team.
• Ability to handle high pressure and high-volume workload.
• Professional demeanor.
• Data analytical skills preferred.

STRIVE offers a rich benefits package that includes:

• Health insurance
• Dental insurance
• Life insurance
• Flexible Spending Accounts (FSA)
• Pre-tax Commuter Benefits Program
• 401k with employer match
• 20 days of PTO (pro-rated for part-time employees)
• Sick leave
• Up to $500 annual professional development reimbursement
• Paid holidays (including week of Christmas)
• Early closing each Friday during the Summers
• And numerous additional benefits!

Location: In person Monday-Friday in STRIVE’s BHAM out in the field. Some weekends as needed.

STRIVE considers applicants for all positions without regard to: race; color; religion; gender; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status.