Outreach Specialist

Socket.dev; Arvin (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Socket.dev is seeking an Outreach Specialist to support ECM and related programs by conducting outreach, enrolling members, and coordinating ongoing care. You will engage with care teams, providers, and community partners to improve access to services and resources in diverse settings, including in-person and telehealth visits.

The role requires Spanish proficiency and strong communication, with travel up to 20% and full-time commitment in California.

Qualifications

• Spanish proficiency required.
• Experience in patient outreach preferred.
• Strong interpersonal and communication skills.
• Ability to work independently while collaborating within a multidisciplinary team.
• Proficiency with EHR systems and MS Office preferred.
• Excellent organizational skills.

Responsibilities

• Conduct outreach to eligible members and facilitate enrollment into ECM.
• Complete enrollments and required documentation per guidelines.
• Maintain ongoing contact to support engagement and continuity of care.
• Coordinate care: scheduling, referrals, services, and follow-up.
• Identify barriers and connect members with resources.
• Support Lead Care Managers with follow-up and documentation.
• Collaborate with providers, organizations, and departments to address needs.
• Perform home and community visits to engage members and assist with care goals.
• Monitor progress and report concerns to care team.
• Maintain accurate documentation of outreach and activities.
• Ensure ECM compliance and privacy/documentation standards.
• Perform other duties as assigned.

Skills

Spanish proficiency

Interpersonal & communication skills

Independent worker

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Electronic Health Records (EHR)

Job description

Description

The Outreach Specialist supports the Enhanced Care Management (ECM) program and other special programs by conducting outreach, engaging and enrolling members, and providing ongoing care coordination support. This position serves as a key member of the interdisciplinary care team and assists members in accessing healthcare services, community resources, and social supports that improve overall health outcomes.

The Outreach Specialist works closely with Lead Care Managers, providers, administrators, community partners, and other interdisciplinary team members to ensure continuity of care and successful member engagement. Services may be provided telephonically, electronically, in clinic settings, in members' homes, or within the community.

This role is responsible for member outreach, enrollment, care coordination, barrier resolution, resource linkage, and maintaining accurate documentation of all patient interactions and program activities.

Requirements

Key Responsibilities:

• Conduct outreach to eligible and referred members, explain program benefits, and facilitate enrollment into ECM and other special programs.
• Complete member enrollments and required program documentation in accordance with established guidelines.
• Maintain ongoing communication with assigned members to support engagement and continuity of care.
• Provide care coordination services, including scheduling appointments, facilitating referrals, coordinating services, and ensuring follow-up on care plan activities.
• Identify barriers to care and connect members with appropriate healthcare, social service, and community resources.
• Support Lead Care Managers by assisting with member follow-up, documentation, and coordination of services.
• Collaborate with healthcare providers, community-based organizations, social service agencies, and internal departments to address member needs.
• Conduct home visits and community visits as needed to engage members, complete enrollments, provide care coordination support, and assist with care plan goals.
• Monitor member progress and communicate significant concerns or changes in condition to the Lead Care Manager and care team.
• Maintain accurate, timely, and complete documentation of outreach efforts, member interactions, enrollments, and care coordination activities.
• Ensure compliance with all ECM program requirements, organizational policies, privacy regulations, and documentation standards.
• Perform other duties as assigned in support of ECM and special program operations.

Qualifications:

• High school diploma or equivalent
• Spanish proficiency
• Experience in patient outreach preferred.
• Strong interpersonal and communication skills with the ability to engage patients from diverse backgrounds.
• Ability to work independently while collaborating effectively within a multidisciplinary team.
• Proficiency in Microsoft Office Suite and experience with electronic health records (EHR) systems preferred.
• Strong organizational skills and attention to detail.

Other Requirements:

Possession of valid driver’s license and proof of state-required auto liability insurance

Travel:

Up to 20% travel may be required

Job Type:

Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance