ECM Case Manager - (RN)

Exceptional Dental; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Exceptional Dental in Los Angeles is seeking an ECM Case Manager to engage with patients, conduct assessments, and develop personalized care plans. Candidates should possess an Associate's or RN degree, with 2-3 years in community health and case management. Bilingual skills are a bonus. The role emphasizes empathy, critical thinking, and effective communication, aiming to support patients in accessing necessary services. A valid driver's license is required as traveling may be involved.

Qualifications

• 2-3 years of experience in a community health or social service setting required.
• 2-3 years of case management/care coordination experience preferred.
• Bilingual would be a bonus.

Responsibilities

• Engages patients for care management services.
• Conducts comprehensive risk assessments and develops Care Plans.
• Monitors treatment adherence.

Skills

Empathy

Critical thinking

Communication skills

Crisis intervention

Motivational interviewing

Social services knowledge

Education

Associate's Degree in Social Services

RN - Registered Nurse Degree

Tools

Electronic Health Records

Microsoft Office Suite

Job description

The ECM Case Manager will assume responsibilities for community outreach and engagement. This position will determine eligibility, complete enrollment assessments, and perform outreach to potential ECM members to offer an enhanced case management program.

A successful ECM Case Manager understands the importance of empathy, advocacy, cultural competency, and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need. ECM Case Manager must be able to work under pressure; work independently and manage multi-task responsibilities; be willing and able to assist and educate the member; intervene effectively in crisis on behalf of an upset, distraught, dissatisfied, confused or angry member; solve complex and comprehensive problems; organize and set priorities; adhere to state and federal timelines; have excellent communication skills both written and verbal and work in a rapidly evolving work environment.

This position reports to the Enhanced Care Management (ECM) Program Manager. This position provides support to the ECM Program to ensure engagement, enrollment, and follow-up on members related to the ECM, as well as other clinical programs in which case management is central.

Under the supervision of the Enhanced Care Management Program Manager, the ECM Lead Care Manager is responsible for coordinating and implementing organization-wide Enhanced Care Management. Oversees and implements provision of the Enhanced Care Management (ECM) services; and identification and achievement of Care Plan goals and objectives with the member that meet their self-identified strengths and health care and psychosocial needs.

Duties and Responsibilities

• Engages patients and offers and/or facilitates care management services where the patient lives, seeks care, or finds them most easily accessible.
• Conducts comprehensive risk assessments and develops patient-centered Care Plans that include goals based on the patients’ physical and psychosocial health needs and consider their personal preferences.
• Oversees effective implementation of Care Plan, ensuring initial plan is drafted within 30 days from the patient's enrollment and that it is updated as necessary, but no less than once per quarter thereafter.
• Educates patients on self-management skills and/or recruits support from a caregiver/family member to support the accomplishment of the Care Plan.
• Supports health behavior change utilizing motivational interviewing and trauma-informed care practices.
• Monitors treatment adherence.
• Regularly initiates or participates in case conferences with clinical providers.
• Connects patient to social services, including housing, transportation, etc., as needed to achieve patient’s goals and well-managed care.
• Coordinates with hospital staff on discharge plan and with other transitional care as feasible.
• Accompanies patient to office visits, as needed and according to health plan guidelines.
• Maintains a regular contact schedule with enrolled patients that includes at least one in-person encounter per month.
• Document care management encounters in the Electronic Health Record (EHR) with the appropriate billing codes and internal tracking logs.
• Perform other duties as assigned.

Requirements

• Associate's Degree and/or Bachelor's in Social Services.
• RN - Registered Nurse Degree.
• 2-3 years of experience in a community health or social service setting required.
• 2-3 years of case management/care coordination experience preferred.
• Bilingual would be a bonus.
• Proficiency in Microsoft Office Suite products.
• Valid driver's license and willingness to drive to communities where ECM members live.
• Must be able to work in an interdisciplinary team setting.
• Effective communication and interpersonal skills.
• Experience with Electronic Health Records preferred.
• Ability to independently seek out resources and work collaboratively.