Enhanced Care Management (ECM) Case Manager - (RN)

GOOD SEED COMMUNITY DEVELOPMENT CORPORATION; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading community health organization in Los Angeles is seeking an ECM Lead Care Manager to coordinate Enhanced Care Management services. This role requires the ability to engage patients effectively, conduct comprehensive assessments, and develop personalized Care Plans while working collaboratively within an interdisciplinary team. Candidates should have 2-3 years of experience in community health, be bilingual in English and Spanish or Armenian, and possess strong communication skills. The role offers a unique opportunity to make a difference in patients' lives.

Qualifications

• 2-3 years of experience in community health or social service setting required.
• 2-3 years of case management/care coordination experience preferred.
• Bilingual in English and Spanish or Armenian is mandatory.

Responsibilities

• Engage patients and facilitate care management services at their location.
• Conduct risk assessments and develop patient-centered Care Plans.
• Educate patients on self-management skills and support structures.

Skills

Bilingual (English and Spanish or Armenian)

Effective communication and interpersonal skills

Knowledge of care management practices

Education

High School Diploma, bachelor's in social services preferred

Tools

Microsoft Office Suite

Electronic Health Records

Job description

This position reports to the Enhanced Care Management (ECM) Program Manager. This position provides support to the ECM Program to ensure engagement, enrollment, and follow up on members related to the ECM as well as other clinical programs in which case management is central.

Under the supervision of the Enhanced Care Management Program Manager, the ECM Lead Care Manager is responsible for coordinating and implementing organization-wide Enhanced Care Management. Oversees and implements provision of the Enhanced Care Management (ECM) services; and identification and achievement of Care Plan goals and objectives with the member that meet their self-identified strengths and health care and psychosocial needs.

Duties And Responsibilities

• Engages patients and offers and/or facilitates care management services where the patient lives, seeks care, or finds most easily accessible.
• Conducts comprehensive risk assessments and develops patient-centered Care Plans that include goals based on the patients’ physical and psychosocial health needs and considers their personal preferences.
• Oversees effective implementation of Care Plan, ensuring the initial plan is drafted within 30 days from the patient’s enrollment and updated as necessary, but no less than one per quarter thereafter.
• Educates patients on self-management skills and/or recruits support from a caregiver/family member to support the accomplishment of the Care Plan.
• Supports health behavior change utilizing motivational interviewing and trauma-informed care practices.
• Monitors treatment adherence.
• Regularly initiates or participates in case conferences with clinical providers.
• Connects patient to social services, including housing, transportation, etc., as needed to achieve patient’s goals and well-managed care.
• Coordinates with hospital staff on discharge plan and with other transitional care as feasible.
• Accompanies patient to office visits, as needed and according to health plan guidelines.
• Maintains a regular contact schedule with enrolled patients that includes at least one in-person encounter per month.
• Documents care management encounters in the Electronic Health Record (EHR) with the appropriate billing codes and internal tracking logs.
• Performs other duties as assigned.
• Open to seeing patients in person or at their location of preference.

Qualifications

• High School Diploma, bachelor's in social services preferred.
• 2–3 years of experience in community health or social service setting required.
• 2–3 years of case management/care coordination experience preferred.
• Case management experience: 1 year (plus).
• Healthcare experience: 1 year (plus).
• Bilingual required: English and Spanish or Armenian fluency required.
• Proficiency in Microsoft Office Suite products.
• Valid driver’s license and willingness to drive to communities where ECM members live.
• Must be able to work in an interdisciplinary team setting.
• Effective communication and interpersonal skills.
• Experience with Electronic Health Records preferred.
• Ability to independently seek out resources and work collaboratively.
• Ability to commute reliably for SPA 6 and 8.
• Willingness to travel: 75% (preferred).
• License/Certification: Driver's License (required).
• Work setting: Office/Telehealth.