ECM Lead Care Manager

Alliance TrueCare; San Diego (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Mileage reimbursement

Flexible working hours

Job summary

A healthcare management company in San Diego is seeking a Lead Care Manager to coordinate care for patients. This role includes patient engagement, care coordination, and teamwork within an Enhanced Care Management program. Ideal candidates have a high school diploma, healthcare experience, and strong organizational skills. The position offers a flexible schedule and a pay range of $25 to $28 per hour.

Qualifications

• Healthcare experience preferred.
• Valid California driver's license and insurance required.
• 1-3 years of experience in community outreach, customer service, or healthcare.

Responsibilities

• Build rapport with patients and develop personalized care plans.
• Connect patients with essential services and resources.
• Act as a liaison between patients and healthcare providers.
• Provide health education and emotional support.
• Assist with appointment scheduling and medication adherence.
• Maintain effective communication with healthcare providers.

Skills

Bilingual English/Spanish

Strong organizational abilities

Excellent communication skills

Education

High School Diploma or GED

Job description

Position Summary

The official job title is Lead Care Manager (LCM). The Lead Care Manager (LCM) is a vital part of our Enhanced Care Management (ECM) program, coordinating care for individuals across various healthcare areas (physical, behavioral, dental, etc.). The LCM ensures clients receive the right care at the right time, empowering them to live successfully in their communities and ensuring they receive appropriate care and support.

Core Duties

• Patient Engagement: Build rapport with patients, conduct needs assessments, and develop personalized care plans.
• Care Coordination: Connect patients with essential services, including medical appointments, social services, and community resources.
• Advocacy: Act as a liaison between patients and healthcare providers, ensuring timely access to care and addressing any barriers.
• Education and Support: Provide health education, promote self-management strategies, and offer emotional support to patients and families.
• Administrative Support: Assist with appointment scheduling, medication adherence, transportation arrangements, and other administrative tasks.
• Communication: Maintain clear and effective communication with patients, families, and healthcare providers.
• Documentation: Ensure accurate and timely documentation in accordance with program standards.
• Teamwork: Collaborate effectively with the ECM team and other healthcare professionals.
• In-person visits: Conduct monthly in-person outreach and follow-up with patients.
• Perform additional duties as assigned.

Qualifications

• High School Diploma or GED required; healthcare experience preferred.
• Valid California driver's license and insurance required.
• Bilingual English/Spanish preferred.
• Strong organizational and problem-solving abilities.
• Knowledge of healthcare systems and community resources.
• Experience with motivational interviewing and trauma-informed care.
• 1-3 years of experience in community outreach, customer service, or healthcare.
• Excellent communication, interpersonal, and organizational skills.
• Knowledge of medical terminology.
• Computer proficiency.

Work Schedule

• Monday-Friday, 8-hour shift (flexible to meet business needs).

Working Environment / Physical Requirements

• Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.
• Prolonged periods of sitting at an office desk on the computer.
• Lifting: Able to lift up to 15lbs.

Pay range: $25 USD - $28 USD

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Home Health Care Services