Outreach & Referrals Coordinator (Behavioral Health)

Boca Recovery Center; Chicopee (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Boca Recovery Center is seeking an Outreach Representative to connect the Outreach Department, Call Center, and Admissions teams, streamlining referral management and aftercare coordination.

The role supports client outcomes and builds external partnerships, ideal for those with business development, outreach, or admissions experience in behavioral healthcare. On-site position in Massachusetts with a focus on collaboration and results.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• Background in business development, outreach, admissions, or referral management in behavioral healthcare.
• Hands-on experience with Salesforce or other CRMs for tracking and documentation.
• Knowledge of addiction treatment and the full continuum of care.
• Excellent communication and interpersonal skills.
• Highly organized with a proactive and problem-solving mindset.

Responsibilities

• Inbound Referral Management: oversee inbound referrals and ensure intake alignment.
• Outbound Referral Coordination: manage outbound referrals when admission is not possible.
• Aftercare & Stepdown Planning: coordinate transitions and documentation in Salesforce.
• Reporting & Data Management: generate reports on referral activity and trends.
• Communication & Issue Resolution: identify bottlenecks and keep leadership informed.

Skills

Communication skills

Organization

Problem solving

Addiction treatment knowledge

Business development

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Salesforce

Microsoft Office

EMR systems

Job description

Boca Recovery Center is seeking an Outreach Representative to connect the Outreach Department, Call Center, and Admissions teams, streamlining referral management and aftercare coordination.

The role supports client outcomes and builds external partnerships, ideal for those with business development, outreach, or admissions experience in behavioral healthcare. On-site position in Massachusetts with a focus on collaboration and results.