Outreach Coordinator (Evening Shift)

Breaking Ground; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Breaking Ground’s Street to Home program coordinates street outreach teams to connect more than 2,000 individuals to housing and support services annually. The Outreach Coordinator ensures field coverage, supervises Housing Advocates, and applies Trauma-informed, client-centered approaches in the moment.

The role focuses on staffing, data entry compliance, and collaboration with partners, with evening shifts and on-call responsibilities, reporting to the Assistant Director, Programs, Outreach.

Qualifications

• Must hold NYS LMSW license.
• Minimum 3 years supervisory experience.
• 9.58 credentialing within first 3 months of hire.
• Understanding of Housing First and Harm Reduction models.
• Experience with crisis intervention, risk assessments, and incident management.
• Excellent communication and collaboration skills with diverse populations.

Responsibilities

• Oversee street outreach teams and ensure coverage.
• Provide regular supervision meetings for direct reports.
• Implement supervisory strategies and accountability.
• Create and manage shift schedules for continuous field deployment.
• Incorporate team and data feedback into canvassing activities.
• Promote Housing First, Harm Reduction, CPI, and motivational interviewing.
• Ensure contracts and performance targets are met and documented.
• Guide staff in crisis situations and de-escalation.
• Manage Code Blue/Red alerts and on-call coverage as needed.
• Coordinate with community partners and stakeholders.

Skills

Supervisory experience

Outreach coordination

Crisis intervention

Housing First approach

Harm Reduction

Motivational Interviewing

Trauma-informed care

Collaboration with partners

Documentation and reporting

Scheduling and shift planning

Education

LMSW license

Tools

Microsoft Office Suite

Job description

Breaking Ground’s Street to Home program makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed.

Reporting to the Assistant Director, Programs, Outreach, the Outreach Coordinator manages and supervises street outreach teams, providing coordination across the teams to ensure there is always staff deployed in the field and helps to triage and prioritize urgent requests or developing situations. The Outreach Coordinator ensures the teams utilize Harm Reduction and Housing First approaches when conducting street outreach and engage with individuals to determine homelessness history, services needed, and appropriate placement options from the field in the moment. The Outreach Coordinator creates shift schedules, ensuring continual coverage in the field, and that Housing Advocate teams are compliant with data entry requirements into DHS’ system contractual requirements.

The Outreach Coordinator is responsible for gaining a holistic understanding of the homeless population and works in collaboration with the community and other partners to implement appropriate housing and service solutions. The Outreach Coordinator manages their team’s responses to community concerns, oversees Code Red/Blue alerts, identifies new hotspots and encampments, plans weekly canvass schedules for the teams, and oversees all 9.58 assessments and removals for the shift.

Programs staff are required to locate and assist street homeless individuals under the most extreme weather conditions. Managers are required to be in the field during Code Reds and Code Blues. Staff must be willing to engage with street homeless individuals and can handle multiple tasks in a fast paced, dynamic, team environment.

This position is primarily the evening shift and has a 35-hour work week as well as on-call responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Successful oversight and performance management of street outreach teams including Housing Advocates and a Team Leader II who supervises an additional street outreach team and a part time Social Worker
• Provide regular, structured supervision meetings for direct reports
• Responsible for implementing supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversight at all times
• Create and implement shift schedules that ensure teams are deployed at all times; find coverage for callouts, vacations, and vacancies
• Ensure canvassing incorporates feedback from the team, community, DHS, historical 311 data, etc
• Promote effective strategies for outreach work, following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Ensure adherence to program contracts, regulatory requirements, and internal guidelines, ensuring all performance targets and service delivery benchmarks are consistently met
• Responsible for ensuring documentation, reporting, and referrals are accurately completed on time and in compliance with DHS and Breaking Ground requirements
• Provide support and guidance to staff in managing difficult situations and successfully de-escalating conflict
• Oversee and participate in Code Blue/Red Alerts, providing clinical leadership to the teams when they encounter challenging situations
• Assess and complete 9.58 involuntary removals to a hospital and ensure all required documentation is accurate and completed on time
• Serve as a liaison with community partners, intergovernmental stakeholders, DHS staff and other community stakeholders to respond to emergent concerns, including 311 calls and encampment engagement
• Develop strong collaborative relationships with external partners and service providers, NYPD, EMS, etc
• Attend onsite meetings with community partners
• Provide on call coverage as needed for the program
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 3 years supervisory experience required
• Obtain 9.58 credentialing within first 3 months of hire required
• Understanding of Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems
• Experience with crisis intervention, including, risk assessments and incident management
• Excellent communication skills (verbally and written) and ability to work with diverse population
• Superb collaborative skills; ability to work successfully with a wide range of internal and external stakeholders
• Detailed oriented and can manage team tasks
• Excellent scheduling skills

• Valid NY, NJ, CT, or PA driver's license with a good driving record, as defined by Breaking Ground, is a condition of employment

• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams

• Bilingual Spanish/English preferred