Outreach Operations Lead — Help Center

Professional Case Management; Shelbyville (TN); On-site; USD 72,000 - 106,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management seeks a Supervisor Outreach Center to lead and support a 10-person team across Outreach Help Center functions. You will partner with the Director to drive operational excellence, monitor performance, and ensure service quality for clients and partners.

The role emphasizes hands-on leadership, coaching, and cross-functional collaboration while maintaining adherence to workflows and standards.

Qualifications

• Experience in customer service, customer support, outreach operations, healthcare operations, or related field.
• Strong communication, organizational, and problem-solving skills.
• Proven ability to coach, motivate, and hold team members accountable.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Partner with the Director to execute departmental goals and daily operations.
• Monitor workflows, service levels, and performance.
• Supervise up to 10 Outreach Help Center team members.
• Provide ongoing coaching, training, and employee development.
• Assist with onboarding, performance management, and employee engagement activities.
• Ensure adherence to workflows and quality standards.

Skills

Customer service

Coaching

Communication

Organization

Problem-solving

Adaptability

Tools

Microsoft Office

Job description

Professional Case Management seeks a Supervisor Outreach Center to lead and support a 10-person team across Outreach Help Center functions. You will partner with the Director to drive operational excellence, monitor performance, and ensure service quality for clients and partners.

The role emphasizes hands-on leadership, coaching, and cross-functional collaboration while maintaining adherence to workflows and standards.