Outreach Help Center Operations Leader

Act for Health, Inc; Tennessee; On-site; USD 72,000 - 106,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management (PCM) is seeking an Outreach Help Center Supervisor to lead a 10-person team and partner with the Director to ensure effective Help Center operations. The role emphasizes coaching, accountability, and a strong customer experience across healthcare-related services.

The successful candidate will monitor performance, maintain quality standards, and drive initiatives that improve processes and service levels while supporting employee development and collaboration with

Qualifications

• Experience in customer service, customer support, outreach operations, healthcare operations, or a related field.
• Ability to coach, motivate, and hold team members accountable.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and applicable business systems.

Responsibilities

• Directly supervise and support up to 10 Outreach Help Center team members.
• Partner with the Director to execute departmental goals, initiatives, and daily operations.
• Monitor workflows, workloads, service levels, and operational performance to ensure efficient execution.
• Identify operational challenges and support process improvement efforts that enhance efficiency, quality, and customer experience.
• Provide ongoing coaching, training, feedback, and employee development to strengthen individual and team performance.

Skills

Customer service

Leadership

Coaching

Communication

Problem solving

Multitasking

Detail oriented

Microsoft Office

Job description

Professional Case Management (PCM) is seeking an Outreach Help Center Supervisor to lead a 10-person team and partner with the Director to ensure effective Help Center operations. The role emphasizes coaching, accountability, and a strong customer experience across healthcare-related services.

The successful candidate will monitor performance, maintain quality standards, and drive initiatives that improve processes and service levels while supporting employee development and collaboration with