Outreach Navigator/Assessor (Heights)

Avenue 360; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Avenue 360 in Houston seeks an Outreach Navigator/Assessor to identify and connect homeless individuals with housing resources via CES. You will conduct outreach, complete housing assessments, and help clients obtain required documentation for PSH and RRH.

You will dedicate weekly hours to community outreach, and provide transportation and documentation support. Training in HMIS and CES procedures is included to ensure effective navigation.

Qualifications

• Bachelor’s degree in social work, Human Services, Public Health, or related field or equivalent experience.
• Valid driver’s license is preferred (for outreach and transportation duties).
• Experience in social services, housing programs, homelessness outreach, or case management is required.

Responsibilities

• Conduct outreach and enroll clients in housing assessments through the Coordinated Entry System (CES).
• Provide pre-navigation services to obtain eligibility documentation for Permanent Supportive Housing (PSH) and Rapid Rehousing (RRH).
• Dedicate at least four hours per week to community outreach activities, including community calls and encampment reconnaissance.
• Provide transportation and logistical support for housing-related activities (ID docs, SSN cards, disability verification, housing verification, SSI letters).
• Attend Housing Assessor, Housing Navigator, and HMIS trainings to use CES effectively.

Skills

Client engagement

Outreach

Housing navigation

Communication

Problem-solving

Interpersonal skills

Multitasking

Education

Bachelor’s degree or equivalent experience

Valid driver’s license (preferred)

Tools

HMIS

Microsoft Office

Coordinated Entry System

Job description

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

• We take PRIDE in our work.
• We have a positive ATTITUDE.
• We are CURIOUS.
• We are COMMITTED.
• We are CARING and CUSTOMER-SERVICE oriented.
• We are a TEAM.
• We LEARN, GROW, and INNOVATE

Role Overview

The Outreach Navigator/Assessor is responsible for identifying, assessing, and connecting individuals experiencing homelessness with appropriate housing resources through the Coordinated Entry System (CES). This role conducts outreach, completes housing assessments through the Homeless Management Information System (HMIS), and provides pre-navigation services to assist individuals in obtaining required documentation for housing programs such as Permanent Supportive Housing (PSH). This role is accountable for delivering measurable results aligned with departmental and organizational goals and ensuring alignment with our company vision and core values.

Areas of Accountability

This position is directly accountable for the following key areas:

• Conduct outreach and complete client enrollments and housing assessments for individuals experiencing homelessness through the Coordinated Entry System (CES).
• Provide pre-navigation services to assist individuals in obtaining eligibility documentation required for Permanent Supportive Housing (PSH) and Rapid Rehousing (RRH).
• Dedicate a minimum of four (4) hours per week to community outreach activities, including community calls, in-reach efforts, and encampment reconnaissance.
• Provide transportation and logistical support to assist clients with housing-related activities including apartment move-ins, obtaining identification documents, Social Security cards, disability verification, homeless verification documentation, and SSI award letters.
• Attend required Housing Assessor, Housing Navigator, and HMIS trainings to effectively utilize the Coordinated Entry System.

Education, Licensure/Certification:

• Bachelor’s degree in social work, Human Services, Public Health, or a related field equivalent experience.
• Valid driver’s license is preferred (for outreach and transportation duties).

Experience, Skills/Abilities Related Requirements:

• Minimum two (2) years of experience in social services, housing programs, homelessness outreach, or case management.
• Experience working with vulnerable populations including individuals experiencing homelessness.
• Strong ability in client engagement, outreach, and housing navigation.
• Demonstrated competency in data entry and documentation within HMIS or similar case management systems.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to manage multiple priorities while maintaining accuracy and timeliness in documentation.
• Ability to work both independently and collaboratively within a multidisciplinary team.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Continuing Education and Training Requirements:

• Participate in training required by the funding source and Avenue 360.
• Maintain proficiency in HMIS, Coordinated Entry System procedures, and housing navigation protocols.