Outreach Manager

Daybreak; Dayton (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Daybreak in Dayton, OH seeks a full-time leader to guide outreach and engagement for at-risk youth. You will partner with schools, child welfare, and community agencies to expand referrals and coordinate trauma-informed services at a Drop-In Center.

The role supervises intake and outreach staff, ensures timely screenings, and aligns operations with funder requirements while improving access to shelter and housing resources.

Qualifications

• Bachelor’s degree in social work, psychology, human services, sociology, criminal justice or related field.
• LSW license preferred.
• Minimum of 5 years in social services, nonprofit, administration or related field.
• Minimum of 2 years supervisory experience.

Responsibilities

• Develops outreach strategies to engage runaway, homeless, and at-risk youth and young adults.
• Builds partnerships with community agencies to increase referrals and awareness.
• Oversees daily Drop-In Center operations and trauma-informed day services.
• Supervises Intake Specialist and Outreach Care Coordinators.
• Monitors KPIs, data, and grant compliance; prepares reports for funders.

Skills

Leadership

Community outreach

Youth engagement

Trauma-informed

Staff supervision

Education

Bachelor's degree in social work, psychology, human services, sociology, criminal justice or related field

Tools

HMIS

CareLogic

Job description

Job Details: Job Location: Dayton, OH 45402, Position Type: Full Time, Education Level: Bachelor's degree, Travel Percentage: Up to 50% , Job Shift: First, Job Category: Management, Position Summary:

Duties & Responsibilities

Outreach & Community Engagement

• Develops, leads, and evaluates comprehensive outreach strategies to identify and engage runaway, homeless, and at-risk youth and young adults.
• Builds and sustains strong partnerships with community agencies, schools, child welfare systems, juvenile courts, and other stakeholders to increase referrals and awareness of Daybreak services.
• Collaborates with community partners (e.g., Children Services, Homefull, juvenile justice system, etc.) to proactively identify youth in need of services.
• Represents Daybreak at community events, coalitions, and resource fairs to strengthen visibility and referral networks.

Drop-In Center Operations & Engagement

• Oversees the daily operations of the Drop-In Center as a critical low-barrier access point for homeless and at-risk youth and young adults.
• Ensures the Drop-In Center provides safe, welcoming, and trauma-informed day services, including access to laundry facilities, showers, meals/snacks, rest space, and computer lab resources.
• Develops and implements engagement strategies within the Drop-In Center to build rapport and trust with youth and encourage connection to shelter, housing, and supportive services.
• Supervises staff responsible for Drop-In Center operations and ensures consistent, high-quality service delivery.
• Monitors utilization trends, and participant needs to inform program improvements and outreach strategies.
• Ensures the Drop-In Center operates in alignment with agency policies, safety expectations, and funder requirements.
• Integrates Drop-In Center services into the broader point of entry system, ensuring participants are assessed and connected to appropriate internal and external services.

Point of Entry (Front Door) Oversight

• Oversees all intake and engagement processes for new clients entering Daybreak services.
• Ensures timely, appropriate, and trauma-informed screening, assessment, and admissions processes.
• Supervises the Intake Specialist and Outreach Care Coordinators to ensure consistency, quality, and responsiveness in service delivery.
• Ensures smooth transitions from outreach engagement into shelter, housing, and supportive services.

Staff Supervision & Leadership

• Provides direct supervision, coaching, and performance management to Outreach Care Coordinators and Intake Specialist.
• Ensures staff are trained in engagement strategies, crisis intervention, documentation standards, and youth-centered practices.
• Promotes a strengths-based, trauma-informed, and culturally responsive approach across all front-end services.
• Manages scheduling, workload distribution, and staff development planning.

Data, Reporting & Grant Compliance

• Monitors program performance, including key performance indicators (KPIs), outcomes, and service utilization.
• Ensures alignment with CARF standards and agency strategic goals.
• Oversees accurate and timely data entry in HMIS and/or CareLogic systems.
• Ensures compliance with all federal, state, and local grant requirements, including documentation and reporting standards.
• Prepares and reviews monthly, quarterly, and annual reports for funders and leadership.
• Collaborates with leadership on grant applications, outcomes tracking, and program evaluation.

Collaboration & Systems Coordination

• Works closely with Shelter, Housing, and Clinical teams to ensure coordinated care and effective service transitions.
• Maintains communication with local Continuum of Care (CoC) and housing access systems.
• Coordinates with leadership to address system gaps and improve access to services.

Administrative Responsibilities

• Reviews and approves documentation, program entries/exits, and required service records.
• Assists in policy and procedure development and updates related to outreach and intake services.
• Manages program-related administrative tasks, including expense tracking and reporting.

Qualifications

• Minimum of a bachelor’s social work, psychology, human services, sociology, criminal justice or related field required.
• LSW license preferred
• Minimum of 5 years of working experience in social services, non-profit, administration, business required.
• Minimum of 2 years of supervisory experience required.
• Minimum of 2 years experience working with youth and young adults preferred