Outreach Lab Tech – Phlebotomy & Patient Services

UC Health; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

UC Health is hiring a full-time Lab Support Technician for the Outreach Operations Department at University of Cincinnati Medical Center in Cincinnati, OH. The role covers registration, specimen collection, pre-analytic processing, and support functions to ensure the center runs smoothly each day.

The position requires a high school diploma or GED with preferred phlebotomy training and experience; familiarity with Centricity, Horizon, LastWord and Epic systems is expected.

Qualifications

• High school diploma or GED required; completion of formal phlebotomy program or equivalent preferred.
• Phlebotomy experience preferred.
• Ability to read and comprehend written information; ability to work in a stressful, fast-paced environment; must learn several information systems (Centricity, LastWord, Horizon, Epic).
• Phlebotomy certification is preferred.

Responsibilities

• Receives orders; reviews patient demographics, including insurance information using information in LastWord, Centricity or information provided by patient.
• Completes registration and order entry into Horizon ordering tests per established protocols.
• For Medicare patients, performs ABN check; if needed, presents that ABN to the patient with explanations as to their options; assists patient to complete as needed.
• Answers the phone promptly in a courteous manner, identifying oneself to the caller.
• Uses proper pronunciation of medical terms.
• Completes all required department logs and documentation.
• Reviews Lab requisitions for completeness of information (ABN, ICD9, patient demographics).
• Resolves any problems identified in the appropriate manner.
• Handles phone requests with a minimum of call transfers.
• Performs filing
• Participates in the orientation of new hires in Outreach Laboratory Service.
• Prepares service center for daily activity: opens center in morning and secures at end of day; sets up draw sites; cleans and prepares for next day/shift; completes all paperwork, documentation.
• Facilitates the billing process by assuring all required information, forms have been completed.
• Coordinates workflow ensuring specimens, paperwork and documentation (medical record and billing) are handled in a timely manner.
• Consistently demonstrates excellent customer service in working with both patients and clients.
• Handles problems in a timely, appropriate manner resolving patient and/or client issues.
• If unable to resolve, contacts appropriate resource for assistance.
• Is able to troubleshoot problems.
• Develops and maintains physician/office profiles, preferences, including updating contact information.
• Initiates profiles for new physicians/offices.
• Investigates, clarifies ambiguous test orders with ordering physician or main lab
• Performs venipunctures
• Other types of specimen collection as needed
• Performs POC testing as needed
• Follows established collection and patient identifier protocols
• Policies and procedures are reviewed in a timely manner.
• Mandatory continuing education modules are completed within the established time frame without individual reminders.
• Technical competencies are completed within the established time frame without individual reminders.
• Follows safety policies and procedures in all phases of specimen collection, transportation and processing.
• Accounts for all work; completes logs as applicable to assure sample integrity and minimize lost samples.

Skills

Phlebotomy

Technology & computer skills

Reading comprehension

Education

High school diploma or GED

Phlebotomy program or equivalent

Phlebotomy certification preferred

Tools

Centricity

LastWord

Horizon

Epic

Job description

UC Health is hiring a full-time Lab Support Technician for the Outreach Operations Department at University of Cincinnati Medical Center in Cincinnati, OH. The role covers registration, specimen collection, pre-analytic processing, and support functions to ensure the center runs smoothly each day.

The position requires a high school diploma or GED with preferred phlebotomy training and experience; familiarity with Centricity, Horizon, LastWord and Epic systems is expected.