Case Manager - Employment Specialist

Endeavors; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Endeavors in Tucson, AZ seeks a Case Manager to provide comprehensive case management to homeless Veterans in the HVRP, using trauma-informed and strengths-based approaches to help them achieve stable careers.

Responsibilities include building trust, conducting assessments, identifying barriers, developing goals, coordinating housing, services, and employment resources, and documenting in HMIS.

Qualifications

• Bachelor’s degree in Social Work, Public Administration, Psychology, or related field.
• 1+ years of experience in a social service setting or customer service.
• Driver’s license with a clear record and daily vehicle use; ability to travel.

Responsibilities

• Develops trusting relationships with participants using trauma-informed and strength-based approaches.
• Administers assessments to determine knowledge, skills and abilities; identify barriers to employment.
• Uses Housing First model to access housing resources and community services.
• Maintains outreach with landlords and community partners to secure housing.
• Completes service plans with goals and follows up on progress.
• Documents case notes and HMIS records; prepares incident reports.
• Maintains communication with multidisciplinary teams across programs.
• Facilitates grant-approved training opportunities for participants.
• Provides life skills training and budgeting support.
• Performs other duties as assigned.
• Demonstrates exceptional customer service to empower participants and their families.

Skills

Trauma-informed care

Strength-based approach

Relationship building

Effective communication

Case management

Education

Bachelor's degree in Social Work, Public Administration, Psychology, or related field

Tools

HMIS system

Job description

The Case Manager, under general direction of the Program Director, provides comprehensive case management to homeless Veterans participating in the Homeless Veteran Reintegration Program (HVRP) assisting them in their pathway to a stable career by utilizing a trauma-informed care, strengths-based approach in all aspects of therapeutic community living to provide quality of life and maintain the highest possible ability to function within the community.

ESSENTIAL JOB RESPONSIBILITIES:

• Develops effective, trusting relationships with program participants by utilizing a trauma informed care and strength-based approach. Models positive interactions, verbal guidance, and effective communication.
• Administer various assessments to determine a Veterans level of knowledge, skills and abilities. Work with the Veteran to identify barriers to employment and resources to overcome them. Develop a strength based, client focused plan and execute successful employment placement.
• Utilizes the Housing First Model to advocate for and facilitate participants access to community resources, housing resources, school programs, vocational opportunities or services, recreational activities, and/or relevant mental health services and benefits. Assists participants to develop natural resources and contact social support networks. Assists participants with benefits.
• Develops and maintains comprehensive outreach/working relationship with landlords, property management teams, and community partners on the participants’ behalf to develop workable plans to obtain and/or maintain housing.
• Completes timely service plans with participants including short- and long-term goals; provides follow-up and evaluation of goals.
• Documents weekly and emergency case notes; and enters documentation into HMIS system. Prepares necessary incident reports.
• Maintains on-going communication with multi-disciplinary team across multiple programs to assist participants in obtaining and maintaining permanent housing, services to meet needs, and promote stability.
• Engages and facilitates participants with grant approved training opportunities.
• Provides needed life skills training on a one-on-one or group basis or connection with partnerships. Assists residents in developing a budget and monitor payment of necessary bills. Assists with problem solving, social skills, parenting skills and behavior modification to meet participants’ goals of maintaining housing.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Program participant or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION:

Bachelor's Degree in Social Work, or Public Administration, or Psychology, or related field.

EXPERIENCE:

1+ years of experience in a social service agency and/or 1+ years in a customer service focused environment. Experience with job placement, mental health and/or homeless Veteran population is a plus.

ATTENDANCE:

Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES:

Driver’s License with clear record.

VEHICLE:

Must have daily use of a vehicle without prior notice.

OTHER:

Must be available and willing to travel to various locations and with such frequency as the business need dictates.

WORK LOCATION:

In office- Tucson, AZ

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.