Outreach Intake Coordinator

HousingPlus

New York (NY)

On-site

USD 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision

Flexible Spending Account

Commuter Benefits

Job summary

HousingPlus is seeking an Outreach Intake Coordinator for the Justice Works program, reporting to the Senior Program Director. This role involves screening referrals for eligibility, coordinating with subcontractors, and maintaining occupancy and intake data to meet contractual goals.

The coordinator will visit partners and sites, including weekly visits to Rikers Island, to ensure smooth referrals and program performance.

Qualifications

Associate degree required; Bachelor’s degree preferred.
3–5 years of experience in social services/nonprofit settings, NYC-based.
Experience with housing-first, harm-reduction and trauma-informed care helpful.
Knowledge of professional ethics and conduct.
Strong communication and coordination abilities.

Responsibilities

Review and screen referrals for eligibility per MOCJ contract and subcontractor rules.
Collaborate with the Senior Program Director and partners to match referrals to services.
Update occupancy reports and logs, track bed availability across the consortium.
Maintain contact with ATI, public defenders, and community agencies; attend partner meetings.
Manage referral wait lists and participate in supervision and case reviews.
Attend agency meetings and training; perform duties as assigned by leadership.

Skills

Outreach experience

Communication skills

Case coordination

Data management

Ethics compliance

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Office

Client database management

Job description

Title: Outreach Intake Coordinator

Report to: Senior Program Director – Justice Works

Status: Full Time

Compensation: $50,000 / Annually

Work Schedule: Monday - Friday, 8 AM - 4 PM

Office Location: Brooklyn, NY 11208

Organization Overview

HousingPlus is a value driven nonprofit organization focused on assisting women in building community and transforming their lives. HousingPlus is actively seeking to provide support, training and opportunities that foster growth and well-being for its staff as well as the women we serve.

The mission of HousingPlus is to provide permanent, affordable housing and comprehensive services to women, including women with children, and gender expansive people to support them in overcoming poverty, homelessness, addiction, trauma and the effects of incarceration, in order to build lives of stability, and to define and realize goals for themselves and their families. Since its beginning in 2002, HousingPlus has worked to address the lack of housing and services for women who have historically been underserved and marginalized, especially women impacted by the criminal justice system, and for the past 10 years, also female Veterans. Over the next three years, HousingPlus’ programs will continue to grow, along with its commitment to serving vulnerable populations.

Please consider joining a team committed to building brighter futures for all! Please visit our website for more information regarding our organization: www.housingplusnyc.org.

Position Summary

HousingPlus is hiring a Justice Works Outreach Intake Coordinator to join our growing company. The Justice Works Outreach Intake Coordinator is a key part of the Housing Plus Justice Works program and is expected to represent the Justice Works program for a range of settings and audiences. The Outreach Intake Coordinator will report directly to the Justice Works Senior Program Director.

The Coordinator will work closely with the referring partners, make weekly visits to Rikers Island and collaborate with all Justice Works Subcontractors. The Coordinator will manage all referrals and intake tasks as they relate to the Justice Works program, to avoid referral rejections the Coordinator will ensure all referrals have been appropriately screened based on the Justice Works’ eligibility requirements with attention to the subcontractors’ individual program requirements. In order to adhere to Justice Works contractual goal of 159 filled units the Coordinator will monitor the flow of referrals, admissions, and discharges.

The Coordinator demonstrates a unique blend of competencies, skills, experiences and personal qualities to support the Justice Works initiative. The role is very strategic, requiring a blend of passion, skills and commitment to the successful execution of the Justice Works program, the ability to manage multiple priorities and the fostering of positive relationships across internal and external partnerships. The Coordinator also demonstrates strong communication and problem-solving skills ultimately contributing to the overall success of the Housing Plus mission.

Competencies / Skills

Exceptional Communication Skills

The Outreach Intake Team explains the Justice Works program and procedures to subcontractors, referring partners and clients. The Coordinator must communicate in a way that is easy to understand. Their ability to explain requirements and the scope of services prevents misunderstanding and intake errors. A trained Outreach Intake Coordinator asks the right questions and records accurate details to keep the referrals on track. The Outreach Intake Coordinator explains paperwork, eligibility and next steps in a clear way that reduces confusion and increases partnership retention.

Attention To Detail

An important responsibility of the Outreach Intake Coordinator is the preparation and management of referral data for the MOCJ monthly report and LL79 information. Consistent accurate reporting data strengthens Housing Plus’s reputation for reliability and competence. Precise reporting minimizes delays and ensures smooth operations. MOCJ relies on accurate and timely monthly reports and weekly LL79.

Technical Proficiency

Managing client data, report files and communication efficiently requires the right tools. The Outreach Intake Coordinator will use AWARDS, Excel, and other data entry software and communication platforms to keep information organized and accessible. Automated data entry and record management help the team focus on high-value tasks instead of fixing mistakes.

Problem-Solving Skills

Strong problem-solving skills help the Outreach Intake Coordinator assess problems, ask the right questions and keep the referral process moving smoothly. Subcontractors and referring partners lose confidence when issues go unresolved. Outreach Intake Coordinators who address concerns immediately improve the process flow and build stronger relationships. When the Coordinator solves problems at the first point of contact, the team avoids unnecessary disruptions and stays focused on successfully satisfying the MOCJ contract goals.

Remote Workforce Integrity

Ensuring integrity in a remote workforce relies on components that build trust, establish clear expectations, and prioritize security. Upholding ethical standards, transparency, and accountability within a decentralized work environment through clear expectations, open communication, and consistent leadership check ins.

Time Management

The Outreach Intake Coordinator will handle multiple inquiries, paperwork and follow-ups throughout the day. Without strong time management the referral process slows down, subcontractors, referring partners and clients get frustrated and the Justice Works staff will struggle. An Outreach Intake Coordinator who stays organized and moves between tasks efficiently keeps everything on track.

Duties / Responsibilities

Review and screen all Justice Works referrals to ensure they meet the eligibility requirements of the MOCJ contract and subcontractor program requirements
In partnership with the Justice Works Senior Program Director, assess the needs of the referred resident and submit appropriate referral to subcontractors to ensure community partners meet the needs of the clients
Responsible for updating the Justice Works occupancy report and admission and discharge log, tracking the availability of beds among the Justice Works consortium
Maintain ongoing contact with ATI, public defenders, and other community agencies concerning referrals for potential residents, and participate in regular Referring Partner meetings with providers as scheduled
Manage pending referral wait list
Participate in individual supervisory sessions and case reviews with the Senior Program Director and other staff as required
Attend agency-wide meetings, and staff training
Perform other duties as assigned by the senior leadership team

Required Skills / Abilities

Outreach and intake work experience, preferably working with women experiencing homelessness histories, behavioral health needs, and justice impact history
Meaningful understanding and commitment to housing first, harm reduction, and trauma-informed care
Excellent communication, presentation and coordination skills, with demonstrated ability to coordinate outreach intake referral process, resolve related problems and overcome barriers to successful completion of Justice Works contractual goals
Knowledge of and the ability to adhere to professional code of ethics and conduct
Confident level of self-awareness and ability to give and receive feedback well
Competent technology & management skills, including proficiency with using Microsoft Office and client database management systems

Education and Experience

Associate degree required, Bachelor’s degree preferred
High School Diploma with 5 plus years of related intake experience
3-5 years experience in social services and/or nonprofit services with particular value placed on New York City - based experience

Additional Schedule Details