Bilingual Intake Specialist -

URI; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

Urban Resource Institute's Intake Specialist supports the Centralized Intake Program across NYC, conducting universal intake, risk assessments, and referrals for DV and shelter programs.

The role works within the Justice Initiatives department and partners with LEAP, EEP, APIP, and PALS to serve survivors in NYC shelters and communities.

Qualifications

• Bachelor's degree in Counseling, Psychology, Social Work or related field with at least 1 year of experience.
• 1 year working with survivors of domestic or gender-based violence or trafficking survivors.
• Demonstrated trauma‑informed and anti‑oppressive approach when working with survivors of domestic and gender‑based violence.
• Strong writing and public speaking skills with ability to manage multiple projects in a busy environment.

Responsibilities

• Conduct universal intake with risk assessments and provide referrals in a trauma-informed way.
• Schedule initial interviews in person or by phone.
• Evaluate participant information against program eligibility guidelines.
• Collaborate with teams to ensure continuity of services across programs.
• Participate in outreach events and partnership meetings to raise program awareness.

Skills

Trauma-informed care

Public speaking

Collaboration across programs

Microsoft Office

Google Docs

Apricot

Cultural responsiveness

Education

Bachelor's degree in Counseling, Psychology, Social Work

Tools

Apricot

Microsoft Office

Google Docs

Job description

The Intake Specialist (IS) will support the efforts of the Centralized Intake Program across the five boroughs. The Centralized Intake Program resides in the Justice Initiatives (JI) department to standardize our intake process for the JI programs and create a trauma-informed process for participants. The IS will provide comprehensive intake, risk assessment, and screening for the Justice Initiative programs with particular focus on outreach and intake within our Domestic Violence (DV) and Homeless Family shelters located in NYC. This role serves as the first point of contact for clients, ensuring timely access to appropriate programs and resources while promoting engagement in URI's services. They will also provide additional support to the Legal Education and Advocacy Program (LEAP), the Economic Empowerment Program (EEP), the Abusive Partner Intervention Program (APIP) and the People and Animals Living Safely program (PALS) as needed. Outreach and intakes will be conducted with potential participants who are currently residing in shelters or in the community, as each program’s needs dictate.

Major Duties and Responsibilities

• Conduct universal intake along with risk assessments, screenings, supplemental intakes and provide referrals and resource coordination in a client-centered and trauma-informed way to support potential participants’ needs and their goals for participating in the program.
• Schedule initial interviews, either in person or by phone directly with the participant.
• Evaluate participant’s information against program eligibility guidelines to determine if they are eligible for services.
• Collaborate with the teams to ensure continuity of services across programs.
• Participate in community outreach events, networking opportunities, and partnership meetings to increase program awareness and client engagement.
• Provide outreach and informational sessions to service providers and potential participants including at the FJCs and URI shelters sites.
• Work closely with NYC-based non‑profits and community organizations to create new partnerships for referrals and to support as many survivors and participants as possible in accessing services.
• Meet weekly with Manager for supervision and perform other duties assigned by the Program Manager.
• Collaborate closely with other Justice Initiative program leaders and staff as well as other Program divisions within URI.
• Input & maintain accurate data collection in a timely fashion.
• Collaborate in providing accurate data reporting to funders and city organizations.
• Support program leaders in any reports for funders.

Other

• Stay up to date with innovations in the field.
• Participate in regular staff meetings and training.
• Attend coalitions, task forces, working groups and committees.
• Other duties as requested, based on department, program, and/or organizational needs.

Specifications for Education/Certifications/Licenses

• Bachelor's degree in Counseling, Psychology, Social Work, or a related human services field with at least 1 year of experience.

Required Skills and Experience

• 1 year working with survivors of domestic or gender‑based violence or trafficking survivors.
• Commitment to the vision and mission of Urban Resource Institute.
• Demonstrated passion and commitment to public interest and an understanding of trauma‑informed, anti‑oppressive, and culturally responsive services.
• Strong understanding of the safety needs of survivors of violence.
• Familiar with NYC public benefits and shelter systems.
• Deep understanding of strength‑based and survivor‑centered approaches.
• Strong writing and public speaking skills with an ability to manage and organize multiple projects in a busy, pressured working environment.
• Experience collaborating across programs and external sectors.
• Demonstrate sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities, including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV‑affected, the elderly and individuals with mental health issues.
• Demonstrated trauma‑informed and anti‑oppressive approach when working with survivors of domestic and gender‑based violence.
• Highly motivated, with the ability to work independently and in a team, assess priorities, take initiative, manage multiple assignments, and meet deadlines.
• Must be able to exercise sound judgment, maintain confidentiality, and cope with stress and crises in a calm manner.
• Must be able to travel to residential and community program spaces, and community partner sites.
• Computer proficiency in Microsoft Office, Google Docs, and Apricot.

Specifications for Physical Requirements

• Hybrid position requiring 3 days onsite, 2 days remote.
• Will be required to read printed and handwritten materials.
• Will be required to read information on computer screen.
• Will be required to use computer keyboard and mouse.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.
• Occasionally required to reach and bend.
• Ability to travel to locations within New York City.

At URI we are committed to cultivating an inclusive work environment. We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. We offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.