Intake Coordinator

Housing Works, Inc.; New York (NY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Healthcare plans

PTO (up to 30 days)

Education benefit

Job summary

Housing Works Emergency & Transitional Housing Program (ETH) seeks an Intake Coordinator to manage referrals, eligibility screening, and enrollment in a time‑sensitive housing program. You will maintain waitlists, coordinate with partners, and ensure accurate data entry and reporting, aligning with Housing Works’ mission and values.

Candidate should have a social services or data entry background, proficiency in Excel, and the ability to communicate clearly.

Qualifications

• Bachelor’s Degree or Associate’s Degree with 2+ years in social services or data entry.
• Experience in health care or non-profit setting.
• Proficient in Microsoft Excel.

Responsibilities

• Review program census and submit daily vacancy reports.
• Screen referrals for eligibility and site placement.
• Assist with gathering additional documentation to determine eligibility.
• Coordinate with care teams for evaluation and screening of referrals.
• Manage the program waitlist using electronic records systems.

Skills

Data entry

Social services

Written communication

Bilingual Spanish

Autonomy

Education

Bachelor’s Degree

Associate’s Degree with 2+ years experience

Tools

Excel

Microsoft Office

Job description

• Pay or shift range: $23 USD to $26 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Compensation Range: $23/hr - $26/hr commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Housing Works Emergency & Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community.

Reporting to the Assistant Director, the Intake Coordinator plays an integral role managing program referrals and coordinating admission. These activities include managing the program waitlist, collaborating with internal and external referral partners, screening and reviewing referrals for eligibility and program site placement, data entry and record keeping and managing the initial admission and enrollment activities. This is an ideal position for professionals with social services and data entry experience seeking to further develop skills and experience in the reentry and housing sector. They will have the opportunity to work along side like‑minded professionals committed to improving outcomes for justice‑involved individuals.

Responsibilities:

Primary:

• Closely review and monitor program census and submit daily vacancy reports.
• Review and screen referrals received for the ETH Program and determine eligibility and appropriate program site placement.
• Assist with gathering additional supporting documentation or medical records when necessary to determine eligibility.
• Coordinate with the interdisciplinary care teams when necessary for further evaluation and screening of referrals received to determine level of care needs.
• Manage the program waitlist utilizing the electronic records systems in place.
• Coordinate with the referral partners or candidate for admission when there is a vacancy.
• Facilitate recurring meetings with key stakeholders and referral agencies to provide status updates for submitted referrals.
• Complete daily, weekly, monthly and quarterly reports timely and accurately.
• Monitor and report referral and placement outcomes.
• Ensure data entry is accurate and timely.
• Create new charts in the electronic medical records system for all newly arriving clients.
• Promote Housing Works’ core values in day to day activities.
• Performs other tasks as assigned by supervisor

Secondary:

• Participate in agency advocacy events.
• Work collaboratively across teams and divisions.
• Actively participate in supervision and professional development trainings.

Other functions that may be required with this position include:

• Responsiveness to emails, texts and phone calls.

Requirements:

• Bachelor’s Degree required in social services, psychology, social work or other related field or Associate’s Degree with 2+ years of social services or data entry experience.

The following are qualifications and requirements of the position:

• Experience working in a heath care or non-profit setting.
• Strong written documentation and communication skills
• Good problem-solving skills and ability to work autonomously.
• Proficiency in Microsoft Office Suite, particularly Excel, required.

The following additional competencies are viewed as important to success in this position:

• Preferably bi-lingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.
• Ability to work independently and collaboratively with the team.
• Dependability and reliability to arrive and depart timely for scheduled shift.
• Ability to frequently travel within the boroughs via public transportation.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [e-mail]

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.