Outreach Field Supervisor - Transit Homeless Outreach

Bowery Residents' Committee; New York (NY); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

403(b) pension plan with matching

Tuition assistance

Flexible spending accounts (FSAs)

Résumé du poste

Bowery Residents' Committee (BRC) seeks an Outreach Supervisor to conduct outreach to homeless individuals in NYC subway hubs, including joint efforts with MTAPD or NYPD. You will supervise shift staff, onboard new team members, and lead trainings on engagement and recognizing mental illness.

You will ensure safety, coordinate services with supervisors, maintain case data, and provide emergency first aid as needed. Join a mission-driven team serving NYC's homeless population.

Qualifications

• Minimum 2 years of direct outreach experience required.
• Associate's degree with 1 year of direct outreach experience working with homeless and/or mentally ill populations.
• Bachelor's degree with at least 6 months of direct outreach experience in homeless/mentally ill populations.
• Valid driver’s license strongly preferred.
• Basic computer literacy required.
• Ability to speak Spanish desirable.
• CPR training certification or willingness to take CPR training.
• Vaccination preferred but not required.

Responsabilités

• Outreach to homeless individuals in NYC subway system.
• Supervise outreach staff on shift and provide real-time feedback.
• Onboard new outreach staff and train on duties and data entry.
• Lead trainings on client engagement and recognizing mental illness.
• Ensure team and client safety and provide referrals.
• Maintain knowledge of homeless services and signs of illness/substance abuse.
• Record accurate data in client records and outreach logs.
• Coordinate with supervisors to ensure service coordination.
• Provide emergency first aid/CPR or overdose protocol assistance.
• Perform related duties as assigned.

Connaissances

Direct outreach experience

Spanish language

CPR certification

Vaccination awareness

Formation

Associate's Degree

Bachelor's Degree

Outils

Driver's license

MS Office / basic computer literacy

Description du poste

• This outreach position will conduct outreach to homeless within the New York City Subway system, including end of the line stations, and on joint outreach with MTAPD or NYPD.
• Responsible for accompanying and providing direct supervision of outreach staff on shift. Supervision duties will include but not be limited to: providing real-time feedback, modeling behavior, and communicating with partners and city agencies.
• Coordinates onboarding for new outreach staff. This will include explaining shift duties, registering staff for necessary trainings, connecting staff to BRC’s internal systems, and teaching staff how to do necessary data entry.
• Leads trainings for existing staff, on topics such as client engagement, recognizing mental illness, skill reinforcement, and more.
• Responsible for ensuring team and client safety, conducting relevant assessments, and offering referral services to homeless individuals encountered during their shift.
• Maintains knowledge of homeless services and programs and remains up to date on recognizing signs of mental illness and substance abuse.
• Records and maintains accurate data on all homeless individuals approached during shift and in client case records.
• Consults with the shift and clinical supervisors to ensure coordination of services.
• Provide emergency first aid/CPR or overdose prevention protocol assistance when needed.
• Related duties as assigned.

Duties/Responsibilities

• This outreach position will conduct outreach to homeless within the New York City Subway system, including end of the line stations, and on joint outreach with MTAPD or NYPD.
• Responsible for accompanying and providing direct supervision of outreach staff on shift. Supervision duties will include but not be limited to: providing real-time feedback, modeling behavior, and communicating with partners and city agencies.
• Coordinates onboarding for new outreach staff. This will include explaining shift duties, registering staff for necessary trainings, connecting staff to BRC’s internal systems, and teaching staff how to do necessary data entry.
• Leads trainings for existing staff, on topics such as client engagement, recognizing mental illness, skill reinforcement, and more.
• Responsible for ensuring team and client safety, conducting relevant assessments, and offering referral services to homeless individuals encountered during their shift.
• Maintains knowledge of homeless services and programs and remains up to date on recognizing signs of mental illness and substance abuse.
• Records and maintains accurate data on all homeless individuals approached during shift and in client case records.
• Consults with the shift and clinical supervisors to ensure coordination of services.
• Provide emergency first aid/CPR or overdose prevention protocol assistance when needed.
• Related duties as assigned.

HOURS

Full Time, 37.5 hours per week

Thursday-Monday 2pm-10:30pm

Qualifications

• At least 2 years of direct outreach experience required.
• Will consider an Associate's Degree with 1 year of direct outreach experience working with the homeless and/or mentally ill and substance abusing populations.
• Will also consider a Bachelor's Degree, with at least 6 months of direct outreach experience in working with the homeless and/or mentally ill and substance-abusing populations.
• Valid driver’s license strongly preferred.
• Basic computer literacy required.
• Ability to speak Spanish desirable.
• CPR training certification or willingness to take training class in CPR.
• Vaccination preferred but not required.

MAKE AN IMPACT

Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally.

Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

Program Description

Jointly funded by the Department of Homeless Services and the Metropolitan Transportation Authority, BRC's Transit Homeless Outreach staff members operate throughout the transit system 24 hours a day. Through this program, which BRC has operated since 2005, BRC provides outreach and case management services to humanely assist homeless individuals to permanently relocate from MTA properties. Due to a recent expansion, BRC has many new outreach positions available. The program serves the New York City metropolitan area, including the boroughs of Manhattan, The Bronx, Brooklyn and Queens. Clients of Transit Homeless Outreach are engaged and assessed with the goal of connecting them with housing and essential services.

Benefits

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

• Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
• Tuition assistance and many training opportunities for career development.
• Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.