Outreach & Enrollment Coordinator

Lowell Community Health Center; Lowell (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

Lowell Community Health Center in Lowell, Massachusetts is seeking a Full-Time Nurse Community Health Worker/Care Coordinator. In this role, you will serve as the community contact for individuals enrolling in public health insurance programs and provide essential information to both insured and uninsured individuals.

The ideal candidate will possess strong communication skills and experience working within diverse communities. A high school diploma, bilingual abilities, and customer service experience are required. This role emphasizes outreach activities and community health screenings.

Qualifications

• Must be able to work independently.
• Previous experience in a customer service position, preferably in health care.
• Experience working with diverse communities.
• Understanding of multi-cultural beliefs.

Responsibilities

• Serve as the community contact for consumers enrolling in health coverage.
• Provide information to insured and uninsured individuals.
• Help consumers maintain access to health care through outreach activities.

Skills

Bilingual in English and Spanish, Portuguese or Khmer

Good communication skills

Interpersonal skills

Detail-oriented

Ability to multi-task

Education

High school diploma or equivalent

Tools

Computer skills

Phone skills

Job description

Based in the heart of downtown Lowell, Massachusetts Lowell Community Health Center is currently seeking a Full-Time Nurse Community Health Worker/Care Coordinator.

Job Description

SUMMARY

The Outreach and Enrollment Coordinator serves as the Health Center’s community contact for consumers enrolling in and maintaining access to coverage through public health insurance programs, providing information to insured, underinsured and uninsured individuals about coverage and about the availability of alternate financing and other financial assistance programs. The Outreach and Enrollment Coordinator helps consumers to be increasingly self-sufficient in navigating access to health care and maintaining coverage through outreach activities, community health screenings and other events.

MAJOR RESPONSIBILITIES

Qualifications

KNOWLEDGE & SKILLS

Must be able to work independently and possess good communication and interpersonal skills. Must be detail oriented and have the ability to multi-task. Bi-lingual in English and Spanish, Portuguese or Khmer required.

EDUCATION / EXPERIENCE

High school diploma or equivalent, previous experience in a customer service related position, preferably in a health care setting. Knowledge of Health Care system and insurance eligibility is a plus. Must have effective communication skills both verbally and written. Data entry, computer and phone skills are required. Must have experience working with diverse communities. Experience with community organizing and health education programs. Two years’ experience in Community Outreach or other Human Services. Understanding of multi-cultural beliefs, practices and cultures.

Additional Information

All your information will be kept confidential according to EEO guidelines.