Outreach Educator

University of Wisconsin-Milwaukee; Milwaukee (WI); On-site; USD 17,000 - 21,000; Part time

Job summary

The University of Wisconsin–Milwaukee is seeking Outreach Educators to support the Off-Campus Resource Center (OCRC). You will be the first point of contact for students, landlords, and campus partners, handling walk-ins, calls, and emails while promoting off-campus resources and rental assistance.

You will help staff events, coordinate tabling at high-traffic areas, develop engaging displays, and participate in committee work.

Qualifications

• Must be a current UWM student enrolled in at least 3 credits and maintain GPA 2.5.
• Experience with Adobe and Office 365 programs.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer support for students, landlords, etc. via walk-ins, phone calls, and emails.
• Participate in specialized committee work; Tabling as applicable.
• Coordinate off-campus follow-ups with students who live off campus.
• Support event staffing and program planning in alignment with OCRC goals.

Skills

Customer service

Multitask

Communication

Event planning

Public speaking

Education

UWM Student enrolled in a minimum of 3 credits and maintain a 2.5 GPA

Tools

Adobe Creative Suite

Office 365

SharePoint

Teams

Job description

Outreach Educators support the activities of the Off-Campus Resource Center (OCRC) by:

• Serving as first point of contact for in-person, phone, and email support
• Supporting students navigating off-campus living through rental support and commuter services
• Leading a focus area committee – Tabling
• Promote OCRC at on-campus events and present to large audiences during New Student Orientation

Essential Functions of the Job

Primary Duties

• Provide exceptional customer support for students, landlords, etc. via walk-ins, phone calls, and emails
• Participate in specialized committee work
  • One of the following:
    • Tabling
• Coordinate off-campus follow-ups with students who live off campus
• Support event staffing and program planning in alignment with mission and learning outcomes of OCRC

Committee Duties

• Identifying high-traffic campus spots (e.g., UWM Union and residence hall lobbies) and reserving tabling spaces through campus event reservation systems.
• Creating shift schedules for upcoming tabling dates.
• Maintaining, organizing, and restocking physical supplies, including banners, flyers, informational handouts, and promotional swag.
• Designing and assembling an engaging table layout and display to draw student interest and clearly communicate key messaging.

Additional Duties

• Support sponsorship solicitation efforts via calling and email campaigns
• Actively participate in one-on-one meetings and team meetings
• Special projects and other duties as assigned

Qualifications & Education Requirements

• UWM Student enrolled in a minimum of 3 credits and maintain a 2.5 or higher semester and cumulative GPA
• Must be able to prioritize this job if holding more than one employment position, school is only exception.
• Utilize Adobe and Office 365 programs (Microsoft Word, Excel, Sharepoint, Onedrive, Onenote, Teams, etc.)
• Ability to multitask, interpret, and utilize a constant, large amount of information in a fast-paced environment.

Preferred Qualifications & Skills

• Live off-campus near UWM’s Kenwood campus and have renting experience
• Eligible for Federal Work Study
• Experience with customer service
• Possess excellent written and interpersonal communications skills
• Ability and interest in taking initiative and independently solve problems within the scope role
• Ability to maintain effective working relationships with other campus departments and external constituents
• Strong organizational skills and the ability to exercise discretion and maintain confidentiality
• Ability to interpret and utilize a constant, large amount of information in fast-paced environment
• Be energetic, possess a strong work ethic, be self-motivated, reliable, empathetic, and have a strong desire to help their fellow students, co-workers, and other customers

Physical Requirements

• Ability to move around the office, sit or stand for extended periods, and navigate the workspace.
• Occasional lifting or carrying of small parcels, packages, and other items.
• Ability to operate office equipment, such as a computer and printer.
• Ability to communicate effectively over the phone, via email, and in-person.

Working Conditions and Environmental Factors

• Indoor office setting (90%) with occasional events happening in indoor and outdoor campus spaces (10%).

Panther Edge Competencies

• Critical Thinking: As a first point of contact for students who are navigating complex housing situations, Outreach Educators must learn to analyze information in real time and identify possible solutions to their problems.
• Communication: Outreach Educators learn to communicate with landlords, community members, and students through email, phone, and in-person conversations.
• Collaboration: As a small office, Outreach Educators learn to work collectively as a team to navigate everyday situations and coordinate large events.
• Equity and Inclusion: Outreach Educators learn to interact with and advocate for people from a variety of cultures, socioeconomic statuses, and lived experiences.
• Professionalism: Outreach Educators are expected to represent the office with integrity, respect, and authenticity. There are multiple opportunities to grow in this skill through office presentations and events.
• Community Engagement: Through everyday interactions and large events, Outreach Educators will interact with community members and assist with programming that is aimed at increasing community engagement and civic duty.
• Leadership: Through focused committee work, Outreach Educators have the opportunity to take initiative and shape the direction of the office and team.
• Self-Reflective Lifelong Learning: Working at the intersection of student life and community reality clarifies the vital importance of social safety nets. This role transforms awareness into a lifelong inquiry into how we can better bridge the gaps in equity, wellness, and resource accessibility.