Manager, Student Services

University of Utah; Salt Lake City (UT); On-site; USD 47,850 - 58,483; Full time

Benefits offered by this job

Inclusive housing policy

Access to comprehensive benefits

Living on campus accommodation

Job summary

The University of Utah is seeking a Resident Outreach Coordinator for Residential Education. This full-time, live-on campus role involves managing student concerns and providing support for retention and graduation. Responsibilities include case management, outreach, and administrative support within a vibrant university community.

Applicants should hold a Bachelor’s degree and have substantial management experience. The position promises comprehensive benefits, including housing with utilities, and a salary starting at $53,167 annually.

Qualifications

• Bachelor’s degree in a related area or equivalent experience.
• Four to six years of progressively responsible management experience.
• Demonstrated experience with student support and crisis intervention.

Responsibilities

• Manage resident of concern cases from beginning to completion.
• Coordinate outreach efforts to the University community.
• Provide administrative support to the Associate Director.

Skills

Leadership

Crisis intervention

Communication

Documentation

Education

Bachelor's degree in a related area

Master’s degree (preferred)

Tools

Symplicity's Advocate software

Job description

Job Summary

The Resident Outreach Coordinator for Residential Education position is a full-time, live‑on campus 12 months of the year professional staff position within the Office of Residence Life (ORL) and the Office of the Dean of Students (ODOS) within the Student Affairs Division at the University of Utah. Reporting to the Associate Director of Campus Support and Intervention, the ROC oversees the management of residents of concern in a campus residential community of just under 7,000 residents. The ROC supports the retention and graduation of students by providing support and referral to resources. Under the guidance of the Office of the Dean of Students, the ROC will coordinate day‑to‑day resident of concern assistance. This role requires living on campus and includes on‑call responsibilities within an assigned area and across campus as needed.

Compensation & Benefits

Starting Annual Salary: $53,167

Comprehensive University Benefit Plan: https://benefits.utah.edu/

An Apartment: Furnishings available, including all utilities and internet. At the University of Utah, we are committed to ensuring our staff feels at home while living on campus. We offer an inclusive partner policy, allowing staff to live with partners, family, or roommates as they choose. Pets (cats, dogs, fish, birds, etc.) are permitted in accordance with the Office of Residence Life pet policy.

Responsibilities

Case Management

• Manage resident of concern cases from beginning to completion.
• Utilize Symplicity’s Advocate software to document incoming and outgoing communications, including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs.
• Use various methods of contact to speak with residents of concern and align with the correct resource(s).
• Respond to communications from concerned campus and community members regarding new and existing residents of concern.
• Investigate and report relevant information on cases.
• Meet with residents and otherwise engage with them through various means to identify areas of concern and to provide information, guidance, and support as appropriate to the situation.
• Utilize NaBITA’s risk rubric to identify concerning behavior and implement appropriate interventions.
• Track trends or changes in student behavior and assess for ongoing interventions.
• Assist residents with social services needs including referral to campus and community resources.
• Appropriately coordinate with other University personnel, public safety officers, government agencies, and family members when responding to students in distress.
• Conduct follow‑up inquiries regarding threat assessment cases.

Outreach/Education

• Coordinate outreach efforts to the University community regarding student behavioral concerns, intervention strategies, and current national and University trends in behavioral intervention.
• Develop communication materials in a variety of media to support outreach efforts.
• Develop and maintain appropriate manuals, forms, and procedures.
• Design, organize, and facilitate educational programs and ongoing training for the Office of Residence Life, Student Affairs and other campus staff, including but not limited to care and support.

Administrative Support

• Provides administrative support to the Associate Director of Campus Support and Intervention. Direct day‑to‑day operations of resident outreach and follow‑up with cases.
• Assist in the development and proper interpretation of policies and procedures among staff and residents.
• Serve on the Office of Residence Life work committees.
• Participate in large‑scale processes, including training, evaluations, and opening/move‑in events.
• Serve as a liaison to the Office of the Dean of Students, the University Counseling Center, the Office of Equal Opportunity, and other resource‑based campus offices.
• Maintain an area budget in accordance with purchasing guidelines.
• Work to advance the University of Utah, Division of Student Affairs, and Office of Residence Life’s strategic plans through participation in goal setting, program implementation, committee/task force work and assessment efforts.
• Assist in meeting requirements of University policies (FERPA, Clery, etc.).

Availability / On‑Call

• The ROC is a full‑time, live‑on staff member.
• The ROC maintains regular office hours from 8:00 AM to 5:00 PM.
• While serving on‑call, the ROC must remain within a 20‑minute response time to the University. ROCs are expected to be on‑call during holidays, weekends, and evenings as needed to ensure 24/7 coverage.
• Resident Outreach Coordinators participate in a rotational on‑call team that provides crisis response for our residential students on campus.

Work Environment

Nearly continuously in an office environment.

Physical Requirements

Nearly continuously sitting, hearing, listening, talking; often repetitive hand motion such as typing, walking; seldom bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Demonstrated experience working with students from all backgrounds and supporting their individual needs.
• Demonstrated experience with student support, crisis intervention, and emergency response.

Equal Employment Opportunity

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you care about has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO).

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before becoming eligible for retirement. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post‑retirement rules and restrictions. For information, contact Utah Retirement Systems at (801) 366‑7770 or (800) 695‑4877 or University Human Resource Management at (801) 581‑7447.

This position may require a criminal background check and/or drug screen.

Online reports may be submitted at https://oeo.utah.edu or https://publicsafety.utah.edu/safetyreport/. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5‑108: Transfer of Benefits Eligible Staff Members, a new hire who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until after the successful completion of the probationary period.