Outreach Resource Navigator

Living Classrooms Foundation Inc; Baltimore (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Living Classrooms Foundation Inc. seeks an Outreach Resource Navigator to connect residents affected by violence with essential services and support. This role emphasizes building trust, coordinating resources, and collaborating with partners to foster safer communities.

The navigator will maintain data records, participate in team meetings, and ensure high-quality service delivery while adapting to fast-paced, diverse urban environments in Baltimore.

Qualifications

• Experience working with at-risk populations.
• Strong interpersonal and oral communication skills.
• Ability to build trust and rapport with diverse community members.
• Ability to work effectively in fast-paced, stressful environments.

Responsibilities

• Identifies individuals impacted by violence or at high risk and connects them with services.
• Establishes contact with vulnerable individuals and develops relationships to change behaviors.
• Manages a caseload and develops life plans with case management teams.
• Conducts assessments and tracks participant progress with the team.

Skills

Empathy

Communication skills

Relationship building

Community engagement

Data entry accuracy

Job description

Outreach Resource Navigator

Outreach Resource Navigator will work individually and as a team to provide resource links to community residents who have been directly impacted by violence. The Outreach Resource Navigator’s mission will be to encourage communication, understanding and help foster a stronger healthier neighborhood. The Outreach Resource Navigator reports to the Outreach Resource Navigator Supervisor.

Essential Functions: Primary Responsibilities

• Identifies individuals in program area who have been impacted by violence or are at the highest risk for involvement in violence, from spending time in the community.
• Establishes contact with vulnerable individuals and developing relationships, imparting messages rejecting unhealthy behavior, and working to change behaviors by recruiting,
• selecting, training, and supporting.
• Establishes a caseload of participants who agree to be part of the program (typically 5 to 7) within the first 6 months of work.
• For each participant, conduct an assessment and work with case management team in developing a strategic life plan for reducing the participant’s risk and shifting their behavior.
• Meets with participants several times a week, including at critical times of need, developing a relationship, and working to change behaviors through specific messaging designed to address issues faced by the participant.
• Assists participants with barrier removal – such as education, employment, criminal justice, mental health, substance use, trauma, reentry, and related life skills – through the utilization of existing internal and external partnerships.
• Formulates and regularly updates (daily, weekly, and quarterly) a plan of action that identifies a strategy for gathering information and assessing its accuracy and use.
• Attends weekly staff meetings and regular supervisor reviews.
• Ensures continuous monitoring and improvement of the quality of community outreach, engagement, and interventions.
• Participates in meetings and other internal processes.
• Reports to Program Director on the performance outcomes.
• Ensures consistent quality, customer service and professionalism.
• Commitment to continuous learning, and willing to share and cascade this learning to the team.
• Maintains credibility and access to the highest risk without undue confusion as to job role.

Data Entry

• Maintains appropriate and specific program data records to document services provided to program participants in the Birdseye Case Management System.
• Update and manage program data in the Birdseye Case Management System.
• Track all program participants for one year, including individual case notes, employment retention and other data as deemed required by program administrators.

Administrative

• Perform basic keyboarding functions.
• Facilitates intake of new program participants with the programs case management and social worker team
• Works in a professional manner under sometimes extremely stressful situations
• Pay close attention to detail and recordkeeping to maintain accurate records.
• Commitment to following approved standards, guidelines, policies, and procedures.
• Interacts in a professional manner with many personalities and attitudes and with people from many diverse backgrounds.
• Respects and protects rights and confidentiality without regard to personal beliefs and judgments.
• Accurately utilize all resource material available to remain current in the profession, including attending departmental in-service training
• The Outreach Navigator must be willing to work as a team to meet LCF's Workforce Development mission, objectives, and yearly goals.
• A commitment to honesty and integrity in performing all duties is required.
• Proactive approach to all aspects of the job, taking responsibility for the continuous improvement and development of a first-class community centered service.
• Empathizes with clients, staff, volunteers, colleagues, and partner agencies, and a commitment to put clients first when making decisions.
• Ability to work effectively with people of diverse educational and cultural backgrounds, from justice-involved individuals to the general public.
• Attends community meetings or community events to understand community issues and build relationships with community members.
• Distributes flyers, brochures or other informational or educational documents to inform members of a specific community.
• Works calmly and efficiently in a fast-paced, stressful environment.
• Maintains calm during emergency situations.
• Accepts feedback from others