Outreach Coordinator - Center for Working Families

City of Boston; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

The City of Boston’s Center for Working Families seeks an Outreach Coordinator to drive community outreach, partnerships, and recruitment efforts. You will support workshops, orientations, and events, and maintain client data in Salesforce while coordinating with city programs and staff.

Responsibilities include reception, calendar postings, and producing weekly outreach reports. Remote work is not indicated; strong communication and bilingual skills (Spanish preferred) are highly valued.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree may substitute for experience.
• Experience in outreach, community engagement, or program coordination preferred.
• Strong written and verbal communication; able to engage diverse populations.

Responsibilities

• Coordinate outreach and recruit community partners and residents.
• Serve as receptionist and support orientation sessions and workshops.
• Develop and maintain partnerships with community stakeholders and city programs.
• Document and track data in Salesforce and other case management tools; assign clients to coaches and schedule meetings.
• Post events to calendars and manage registration links; provide weekly activity reports.

Skills

Communication skills

Interpersonal skills

Time management

Organization

Spanish preferred

Education

High school diploma or equivalent

Associate degree may substitute for 1 year

Bachelor's degree may substitute for up to 2 years

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Under the direction of theDirector of the Center for Working Families (CWF), the Outreach Coordinator will be responsible for outreach, partnership development, recruitment, and administrative efforts supporting the CWF. This includes acting as a receptionist for the CWF and conducting orientation sessions and workshops; building partnerships and maintaining relationships with community stakeholders and residents; drafting outreach and marketing materials; attending community and citywide meetings, providing technical support on the Salesforce platform and other tracking platforms; representing the CWF as needed; and following up on the CWF’s administrative tasks as required.

• Organize and coordinate the CWF's administrative tasks, including responding promptly to calls on several CWF phones, and responding to emailed and walk-in inquiries, and to general inquiries, and assisting walk-in clients.
• Coordinate outreach efforts in the community with the Cabinet Outreach Manager; manage outreach committees consisting of CWF staff; provide weekly reports and updates to management on outreach activities.
• Conduct orientation and recruitment sessions at the CWF and in the community and workshops, both in person and remotely. Connect new clients to coaches with appointments as needed.
• Document and track CWF data, including documenting individuals attending orientation and using CWF services, using Salesforce and other case management software; assign clients to coaches, schedule clients' initial meetings with his/her coach, conduct follow-up (phone calls/emails) for missed appointments to reschedule and document the event on the Intake Spreadsheet; assist the coaching staff with follow-up calls to reconnect clients to the program.
• Provide technical support to staff on the Salesforce platform, including creating new client records, troubleshooting and resolving system issues, generating performance reports, and creating and maintaining staff profiles.
• Support the work of the Center for Working Families, including all programs such as the Boston Tax Help Coalition, City Academy, Boston Saves, and Bank On,
• Responsible for posting CWF events (workshops, etc.) on the monthly calendar, CWF website, and ensuring the registration links, such as Zoom, align with the calendar events in a timely manner; all posting on the calendar must be completed for distribution by the third Friday of each month.
• Other assignments as needed or required, including events conducted in-person and remotely.

• A high school diploma or equivalent and two (2) years of experience in community outreach, community engagement, program coordination, customer service, social services, workforce development, or a related field are required.
• An associate degree in Public Administration, Human Services, Social Sciences, Communications, or a related field may substitute for one (1) year of the required experience. A bachelor's degree in a related field may substitute for up to two (2) years of the required experience.
• Experience coordinating community outreach activities, organizing events, conducting presentations, or facilitating workshops is preferred.
• Strong verbal and written communication, interpersonal, and presentation skills, with the ability to effectively engage diverse populations, community organizations, and internal and external stakeholders.
• Strong organizational and time management skills, with the ability to coordinate multiple activities, manage schedules, maintain accurate records, and meet established deadlines.
• Proficiency in Microsoft Office and Google Workspace applications, with the ability to prepare correspondence, maintain spreadsheets, and manage electronic records.
• Bilingual proficiency, particularly in Spanish, is preferred.
• Ability to accurately enter, maintain, and retrieve client information, generate reports, and maintain confidentiality when handling sensitive participant data.
• Strong customer service and problem-solving skills, with the ability to respond to inquiries, assist program participants, and resolve routine administrative or technical issues.
• Ability to work independently and collaboratively with staff, community partners, and stakeholders.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MM2-5

Hours per week: 35