Program Manager Dress For Success

Human Service Forum; Holyoke (MA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Job summary

Dress for Success of Western Massachusetts (DFSWM) seeks a Program Manager to design and deliver workforce development programming that advances our mission of economic mobility for women and gender non-binary individuals. The role focuses on creating engaging spaces, coordinating events, and partnering with volunteers and staff to reach annual participant goals.

Responsibilities include planning workshops, recruiting presenters, executing program activities per grant guidelines, and collecting

Qualifications

• Associates degree in nonprofit, human services, or similar.
• 1 year of experience in program management and workforce development or similar.
• Experience working with people in or recovering from trauma; event planning experience is a plus.

Responsibilities

• Develop and facilitate workforce development programming aligned with DFSWM goals.
• Plan and execute workshops, recruit volunteers, and coordinate events.
• Recruit and collaborate with instructors; ensure grant guidelines are met.
• Coordinate program recruitment, marketing, and data collection for reporting.

Skills

customer service

communication skills

multi-tasking

community-facing

grant reporting

Education

Associates degree in nonprofit / human services

Tools

Microsoft 365

Job description

Mission

The mission of Dress for Success of Western Massachusetts (DFSWM) is to empower women and gender non-binary individuals to achieve economic mobility by providing a network of support, professional attire, and development tools to help them thrive in work and life

Primary Purpose

The primary purpose of the Program Manager is to employ creativity and innovation to develop and facilitate workforce development programming that supports our mission, is responsive to the specific needs of our community, and aligns with the goals of a diverse pool of stakeholders.

Core Responsibilities

Program Innovation

• Maintain attractive, inventive, safe, and welcoming space for participants to learn and grow
• Collaborate with the team and Director of Programs and Operations to ensure the provision of effective incentives, high-quality catering and supplies, materials, and up-to-date technology
• Coordinate 2-3 weekly meetings, events, or community connections to establish new and on-going partnerships in the community, with support from the Director of Programs and Operations
• Ensure service to an annual goal number of participants using a variety of in-office, virtual, and community-based recruitment strategies
• Collaborate with relevant staff to ensure that program marketing is up to date, consistent with offerings, creative, and effective
• Ensure proper evaluation of all programming is completed at the time of each program

Career Center Workshop Planning and Implementation

• Plan enticing topics and recruit high-quality volunteer presenters
• Coordinate all programming needs for workshops and presentations, in accordance with the Event Planning Checklist
• Responsible for outreach and recruitment of all programs and workshops to ensure attendance meets grant guidelines
• Execute regular workshops according to grant guidelines

Foot in the Door Planning and Implementation

• Recruit and collaborate with instructors to implement a newly designed structure and cadence for the workforce readiness program
• Facilitate the program according to the structure and further develop the program as needed
• Meet annual goals for recruitment and badging/graduation

Margaret Fitzgerald Mentorship Program

• Recruit & onboard mentees and train volunteer mentors and thoughtfully pair them according to base assessment
• Collaborate to provide support for a minimum of 25 mentoring pairs
• Plan and facilitate at least 2 hybrid meetings for all pairs per year

Data Collection

• Ensure that data collection is completed for all programming and aligns with reporting requirements
• Maintain records of attendance for all workshops, programs, held internally and externally and share reports as required

Organizational Responsibilities

• Demonstrates DFSWM core values, including integrity, respect, inclusion, collaboration, and innovation
• Performs all other duties as assigned

Education and Experience

Education/Certification:

• 1. Associates degree in nonprofit, human services, or similar

Experience:

• 1. 1 year of experience in program management
• 2. 1 year of experience in workforce development, job search training, or similar
• 3. Experience working with people in or recovering from trauma
• 4. Experience and proficiency with event planning and management

Required Skills

• 1. Exemplary customer service skills
• 2. Excellent verbal and written communication skills
• 3. Proficiency in Microsoft 365
• 4. Ability to manage multiple programs, projects and priorities on an on-going basis, while meeting recruitment goals, reporting, and grant guidelines
• 5. A desire to hold a community-facing role that represents organizational mission and values

Working Conditions

Working Environment:

• Office environment with some work in the community at both indoor and outdoor meetings and events
• Requires personal telephone
• Ability to reliably travel to and from meetings, trainings, and work-related events required
• Some after office hours and weekend work will be required

Physical Demands:

• A combination of sedentary work, walking, and standing are required
• Must be able to lift 20 lbs.

Schedule:

• 9am – 4pm Monday through Friday, unless otherwise specified for community engagement, after‑hours workshops, or events
• Work is in-office with the exception of community events or with pre-approval by the executive Director

Pay: $22.89 per hour

Benefits

• Paid time off

Work Location: In person