Programs & Operations Manager

City of Boston; Boston (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

City of Boston is seeking a Programs & Operations Manager for the Center for Working Families (CWF). The role partners with leadership to provide program operational support, secure funding, ensure compliance, and assist with data management for CWF and related initiatives in Boston.

You will lead grants development, manage reports, track deliverables, and build relationships with funders while strengthening organizational sustainability through strategic budgeting and cross-team collaboration.

Qualifications

• Bachelor's degree in nonprofit management, public administration, business administration, or related field required.
• Three years of grants management, fundraising, program operations, or nonprofit administration experience required.
• Experience in grant writing, grant administration, regulatory compliance, and funder relationship management.
• Knowledge of budget development, financial tracking, grant expenditures, and financial reporting.
• Ability to improve operational processes and collaborate across teams.
• Strong written and verbal communication and project management skills.

Responsibilities

• Lead fundraising and grant development to sustain and grow CWF programs (Boston Tax Help Coalition, Boston Saves, Financial Coaching, Bank On Boston).
• Research and pursue new funding opportunities aligned with CWF’s mission.
• Ensure funder compliance, track applications, awards, deliverables, and outcomes, and meet reporting timelines.
• Build relationships with funders, donors, and community partners.
• Develop long-term fundraising strategies to diversify revenue streams.
• Improve cross-team collaboration by streamlining workflows and aligning operations with goals.
• Provide project management and data reporting support for programs.
• Design and refine grant tracking, reporting, and performance measurement (Salesforce).
• Coordinate multi-department deliverables and grant obligations.
• Develop standard operating procedures to increase efficiency and knowledge sharing.
• Identify process improvements and strategic partnerships with leadership.

Skills

Project management

Grant management

Fundraising

Budget development

Data reporting

CRM systems familiarity

Communication skills

Education

Bachelor's degree in nonprofit/public/business administration or related field

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

The Programs & Operations Manager is a key partner to leadership, responsible for providing program operational support, securing and managing funding, ensuring compliance, and assisting with data management for the Center for Working Families (CWF). This position will report to the Executive Director of the center and support the programmatic work of the Boston Tax Help Coalition, Boston Saves, Financial Coaching, Bank On Boston, City Academy programs, and special projects. This role strengthens organizational sustainability by leading grants and fundraising efforts, supporting programmatic data operations, and fostering cross-team collaboration. By aligning resources with strategic goals, the Manager ensures that CWF programs remain financially resilient, efficient, and positioned for long-term impact.

Grants & Fundraising:

• Lead fundraising and grant development to sustain and grow CWF programs (Boston Tax Help Coalition, Boston Saves, Financial Coaching and Bank On Boston), including writing proposals, managing reports, and handling renewals.
• With CWF leadership and the Director of Grants Development, research, identify, and pursue new funding opportunities that align with CWF’s mission and priorities.
• Ensure compliance with funder requirements and regulations, maintain organized systems for tracking applications, awards, deliverables, and outcomes, and meet reporting timelines.
• Build and steward strong relationships with funders, donors, and community partners.
• With the Executive Director, develop long-term fundraising strategies to diversify revenue streams and ensure program sustainability.

Operations & Program:

• Strengthen cross-team collaboration by streamlining workflows, improving communication, and aligning program operations with organizational goals.
• Ensure the success of CWF programs by providing project management and data reporting support where needed.
• Design, implement, and refine systems for grant tracking, reporting, and performance measurement, including reporting functions in Salesforce.
• Coordinate multi-department deliverables, ensuring program and grant obligations are met.
• Develop and document standard operating procedures to increase efficiency, consistency, and knowledge-sharing.
• Partner with leadership to identify and implement process improvements, innovation opportunities, and strategic partnerships.
• Support cabinet-level grant processes as needed, providing expertise and coordination.

Budget and Finances:

• Partner with program staff to develop and monitor grant-specific budgets, track revenues and expenditures, and provide accurate forecasts.
• Ensure financial compliance with funder requirements and organizational policies, preparing reports and analysis for leadership and external stakeholders.
• Perform related duties as required.

• A bachelor's degree in Nonprofit Management, Public Administration, Business Administration, or a related field and three (3) years of relevant experience in grants management, fundraising, program operations, nonprofit administration, or a related field are required. Relevant professional experience may substitute for the educational requirement.
• Demonstrated experience in grant writing, grant administration, regulatory compliance, and funder relationship management.
• Knowledge of budget development, financial tracking, grant expenditures, and financial reporting.
• Ability to develop and improve operational processes, coordinate projects, and collaborate effectively across teams.
• Strong written and verbal communication, organizational, and project management skills, including the ability to prepare grant proposals, reports, and other professional correspondence.
• Proficiency in Microsoft Office and Google Workspace applications, with familiarity with CRM systems, grant management platforms, or comparable data management tools.
• Proven ability to manage multiple projects and deadlines in a fast-paced environment with meticulous attention to detail.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MM2-6

Hours per week: 35