Outreach Coordinator

U.S.Vets; Phoenix (AZ); On-site; USD 52,000 - 65,000; Full time

Job summary

U.S.VETS in Phoenix, AZ is seeking an experienced Outreach Specialist to manage housing and services connections for veterans facing homelessness. The role oversees admissions, program compliance, and staff training, collaborating with Case Managers and Veteran Services.

The ideal candidate holds a Bachelor’s degree in social services, with at least four years of relevant experience and two years of supervisory responsibility, plus a valid driver's license.

Qualifications

• Bachelor’s degree in social services field.
• Minimum four years of relevant employment experience may substitute for degree requirements.
• Minimum 2 years of supervisory experience in related field.
• Two years of employment at U.S.VETS may substitute for supervisory experience.
• Ability to work effectively with a diverse group of clients, staff, and community members.
• Excellent written and oral communication skills.
• Leadership and conflict management skills.
• Demonstration of personal and financial integrity in the workplace.
• Ability to take direction, work independently with minimal oversight, and to work within a team.
• Valid driver’s license required.

Responsibilities

• Establishes and maintains relationships with local service providers and employers.
• Connects veterans experiencing homelessness and at-risk veterans and families with housing and services.
• Conducts the initial screening of potential clients at the site.
• Facilitates the admission and discharge processes for programs at the site.
• Identifies goals of potential clients to ensure suitability for programs at the site.
• Tracks and maintains a database of clients served by the site’s outreach team.
• Performs interventions and crisis resolution with clients.
• Supports and upholds program principles; communicates with Case Managers and staff.
• Participates in weekly meetings regarding program goals.
• Ensures grant and program compliance by verifying eligibility through reviewing documentation.
• Compiles intake and verification documentation and ensures file completeness.
• Maintains occupancy rate for the program through outreach.
• Facilitates room assignments and changes for existing clients across all programs.
• Facilitates communication with Case Management and Veteran Services departments.
• Provides updates to Program Manager, Operations Manager, and Executive Director.
• Assists in training of new Outreach Specialist and other staff as appropriate.
• Plans, implements, supports and troubleshoots staff training on safety, toxicology testing processes, and other areas as needed.
• Performs other duties as assigned.

Skills

Excellent written and oral

Leadership

Conflict management

Diversity experience

Valid driver's license

Education

Bachelor’s degree in social services field

Job description

Job DetailsLevel: ExperiencedJob Location: USVETS Phoenix - Phoenix, AZ 85012Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $52,141.00 - $65,176.00 SalaryTravel Percentage: Up to 25%Job Shift: AnyJob Category: Nonprofit - Social Services

Responsibilities

• Establishes and maintains working relationships with local service providers and employers
• Connects veterans experiencing homelessness and at-risk veterans and their families with housing and services
• Conducts the initial screening of potential clients at the site
• Facilitates the admission and discharge processes for the various programs at the site
• Identifies goals of potential clients to ensure suitability for programs at the site
• Tracks and maintains a database of clients served by the site’s outreach team
• Performs interventions and crisis resolution with clients
• Supports and upholds the principles of the programs and communicates with Case Managers and other staff regarding client issues when needed
• Participates and contributes to weekly meetings regarding program goals
• Ensures grant and program compliance by verifying eligibility through reviewing documentation such as homeless status, veteran status, income status, etc.
• Compiles mandatory intake and verification documentation and ensures file completeness
• Maintains acceptable occupancy rate for the program through outreach efforts
• Facilitates room assignments and changes for existing clients across all programs
• Facilitates proper and timely communication with Case Management and Veteran Services departments
• Provides regular updates to Program Manager, Operations Manager, and Executive Director regarding admissions, client developments, changes, discharges, etc.
• Assists in training of new Outreach Specialist and other new staff as appropriate
• Plans, implements, supports and troubleshoots staff training on issues of safety, toxicology testing processes, and other areas as needed
• Performs other duties as assigned

QualificationsRequirements

• Bachelor’s degree in social services field
• Minimum of four years of relevant employment experience may substitute for degree requirements
• Minimum of 2 years of supervisory experience in related field
• Two years of employment at U.S.VETS may substitute for supervisory experience
• Ability to work effectively with a diverse group of clients, staff, and community members
• Excellent written and oral communication skills
• Leadership and conflict management skills
• Demonstration of personal and financial integrity in the workplace
• Ability to take direction, work independently with minimal oversight, and to work within a team
• Valid driver’s license required. Must meet company insurance requirements and complete a provided driver training course

Preferences

• Experience working with people experiencing homelessness and/or the veteran population