Outreach Coordinator

Giving Home Health Care, LLC; Las Vegas, Northern (NV, KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Company holidays

Floating holiday

Birthday holiday

Vacation (PTO) and Sick Days

401(k) with matching

Tuition reimbursement program

Cell phone reimbursement

Job summary

Giving Home Health Care, LLC in Las Vegas seeks an Outreach Coordinator to drive patient growth by building relationships with referral sources, healthcare providers, and community partners.

In this salaried, exempt role, you will lead marketing initiatives, manage intake, coordinate events, and ensure top-tier patient experience across the Las Vegas market.

Qualifications

• Bachelor’s degree in Business, Marketing or Communications preferred.
• Healthcare sales/marketing or patient advocacy experience desired.
• Travel to events and market activities within the area.

Responsibilities

• Develop and execute marketing strategies to drive brand awareness, customer acquisition, and revenue growth.
• Collaborate with cross-functional teams to create campaigns and initiatives.
• Serve as primary contact for patient communication and intake.
• Conduct intakes in office, by phone, and in person.
• Drive patient referrals and guide intake through the journey.
• Build relationships with hospital/medical group records departments.
• Engage with unions and community organizations for outreach.
• Attend patient appreciation events and community marketing activities.
• Analyze market trends and evaluate marketing effectiveness.
• Navigate healthcare system approvals to ensure timely access to care.
• Coordinate with staff and stakeholders for smooth patient development.
• Educate former Department of Energy workers about resources and qualifications.
• Maintain high levels of customer service throughout the patient journey.
• Keep accurate records of patient interactions and outcomes.
• Seek process improvements for outreach and program delivery.

Skills

Customer focus

Advocacy

Communication skills

Analytical thinking

Problem solving

Organization

Adaptability

Empathy

Teamwork

Education

Bachelor’s degree in Business, Marketing or Communications

Tools

Microsoft Office Suite

Salesforce

RingCentral

Job description

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team!

Are you a relationship-driven professional who enjoys networking, building partnerships, and helping people? Giving Home Health Care is seeking an Outreach Coordinator to drive patient growth and expand our presence throughout the Las Vegas area!

In this highly visible role, you will serve as a community ambassador for Giving Home Health Care, building strategic relationships with referral sources, healthcare providers, community organizations, unions, and other key stakeholders. You will play a direct role in patient acquisition and market growth by identifying opportunities, generating referrals, and guiding prospective patients through the intake process.

This role is a salaried, exempt role.

Responsibilities

• Support the development and execution of comprehensive marketing strategies aimed at driving brand awareness, customer acquisition, and revenue growth.

• Collaborate with cross-functional teams to create compelling campaigns and initiatives.

• Serve as the primary point of contact for patient communication and support.

• Conduct intakes in the office, over the phone, and in person.

• Conduct outreach efforts to attract potential patients, including completing intakes and providing ongoing updates and check-ins throughout their journey.

• Foster positive relationships with both internal staff and external hospital and medical group records departments to facilitate smooth record retrieval and cooperation.

• Build and maintain connections in the community including but not limited to local unions, community organizations, and other stakeholders.

• Coordinate and attend patient appreciation events, senior fairs, marketing events, and other community activities to promote our program and services. Interpret and analyze lab results, tests and other diagnostic information.

• Analyze market trends and evaluate the effectiveness of marketing efforts across various channels.

• Effectively set the expectation and navigate the approval process within the healthcare system, ensuring timely access to necessary care and support services for patients.

• Coordinate effectively with internal staff, external stakeholders, and medical providers to facilitate seamless patient development and support processes.

• Educate former Department of Energy workers, contractors, and subcontractors on qualification requirements and available resources, facilitating access to necessary services and support.

• Ensure the highest level of customer service is provided throughout the patient development process, fostering harmonious relationships with patients, external stakeholders, and internal staff.

• Maintain accurate records of patient interactions and outcomes.

• Continuously seek opportunities for process improvement and innovation to enhance the effectiveness and efficiency of patient outreach, marketing initiatives, and overall program delivery.

Qualifications

• Bachelor’s degree in Business, Marketing or Communications is preferred.
• Previous experience in a healthcare setting, preferably in sales, marketing or patient advocacy is preferred.
• Technical proficiency with Microsoft Office Suite, Salesforce, RingCentral and other relevant software is required.
• Familiarity with healthcare programs and benefits, particularly the RECA and EEOICPA preferred.
• Key competencies include customer focus, advocacy, communication skills both written and verbal, analytical skills, problem solving, critical thinking, organization, adaptability, empathy and teamwork.
• Ability to travel to events and meetings within the market area.
• Additional duties and responsibilities may be assigned, and existing responsibilities may be modified, as needed to support business needs, departmental priorities, special projects, and organizational objectives.

Benefits

• Company holidays, floating holiday, and birthday holiday
• Vacation (PTO) and Sick Days
• Competitive benefit plans
• Company paid STD and LTD
• Tuition reimbursement program
• Monthly cell phone reimbursement
• 401(k) with matching
• Being a part of a growing company!
• Working with incredible patients and their families!

$55,000 - $60,000 a year

Bonus potential!

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

In compliance with applicable pay transparency laws, we are committed to providing clear and accurate information regarding the compensation and benefits associated with our positions. All disclosed salary ranges and benefits are based on a variety of factors, including but not limited to, market data, internal equity, and individual qualifications. These ranges represent the minimum and maximum pay levels for the positions and actual compensation may vary based on experience, skills, and performance.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.