Outreach & Client Services Coordinator - In-Person (NC)

Achievements ABA Therapy; Greensboro (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

Apploi in Greensboro, NC seeks a Client Services & Outreach Coordinator to support families through intake and service coordination, building relationships with local referral partners.

This role blends responsive family communication, organized follow-up, and community outreach to connect North Carolina families with needed services. It is a full-time, in-office position with occasional weekend outreach.

Qualifications

• Experience in client services, healthcare, human services, ABA, or community outreach is required.
• Strong written and verbal communication, organization, follow-through, and relationship-building skills.
• Ability to commute to an assigned North Carolina office and travel locally for outreach.

Responsibilities

• Communicate with families about intake, assessments, authorizations, staffing, and service start timelines.
• Collect and track required documents, identify missing information, and maintain clear, timely follow-up.
• Coordinate with internal teams to support handoffs, address barriers, and keep families updated.
• Maintain accurate client and referral records, including next steps and follow-up dates.
• Build relationships with pediatrician offices, schools, daycares, community organizations, and other referral partners.
• Conduct local outreach visits and follow up with community partners about their needs and referred families.
• Help coordinate outreach events, resource fairs, and materials; track contacts and follow-up activity.
• Escalate client service concerns and support families through transitions when needed.

Skills

Communication

Organization

Follow-through

Relationship-building

Documentation

Outreach

Job description

Apploi in Greensboro, NC seeks a Client Services & Outreach Coordinator to support families through intake and service coordination, building relationships with local referral partners.

This role blends responsive family communication, organized follow-up, and community outreach to connect North Carolina families with needed services. It is a full-time, in-office position with occasional weekend outreach.