Outreach/Case Manager Specialist (Full Time)

Mental Health Partnerships; Upper Darby (Delaware County); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision Insurance

Life and Disability Insurance

Flexible Spending Accounts

Employee Assistance Program

Retirement Plan with Employer Match

Referral Bonuses

Tuition Reimbursement

Student Loan Forgiveness Program

Training Opportunities

Job summary

Mental Health Partnerships (MHP) is hiring a Path Specialist to engage individuals experiencing homelessness, build relationships, and link them to shelters, cafes, or safe havens. The role includes some case management and requires a valid driver’s license and basic computer/EHR skills.

Monday–Friday, 7:00 AM – 3:00 PM, with an exact rate of $23.00/hour. Benefits include medical/dental/vision, paid time off, retirement, and training opportunities. Vaccination policy applies.

Qualifications

• HS diploma or GED is required and relevant experience helps.
• Two years of work with homelessness or mental health/substance use populations preferred.
• Peer specialist credential is a plus; valid driver's license required.

Responsibilities

• Develop trusting relationships with participants experiencing homelessness or economic insecurity.
• Connect participants to community resources and short-term housing options.
• Provide de-escalation and crisis intervention as needed.
• Support case management activities and maintain program compliance.

Skills

Case management

Relationship building

De-escalation

Data entry

Education

High School Diploma/GED

Certified Peer Specialist (plus)

Tools

Electronic Health Records

Desktop computing

Time sheet management

Job description

COME BUILD HOPE WITH US!

MHP hiring a full time Path Specialist to engage and build relationships with individuals experiencing homelessness to provide those individuals with resources and placement at shelters, cafes or safe havens. Additionally, the Path Specialist will offer some case management services.

Job Type: Full-time

The position is a full time role, with a schedule of Monday - Friday 7:00 AM - 3:00 PM, with an exact rate of $23.00/hour.

• Generous Paid Time Off (Up to 39.5 paid days off per year!)
• Medical, Dental & Vision Insurance
• No Cost Life and Disability Insurance
• Flexible Spending Accounts
• No Cost Employee Assistance Program
• Retirement Plan with Annual Discretionary Employer Contribution
• Employee Referral Bonuses
• Tuition Reimbursement
• Federal Student Loan Forgiveness Program
• Continuous Growth & MHP Sponsored Training Opportunities

MHP is the proud recipient of Mental Health America's 2026 Platinum Bell Seal Award—an national recognition for our commitment to nurturing mentally healthy workplaces. Join us in revolutionizing workplace well-being and raising the bar for mental health excellence!

What You’ll Do

• Using personal experiences to develop meaningful and trusting relationships with participants to build relationships with participants experiencing homelessness or economic insecurity with behavioral health needs.
• Assists participants in identifying and accessing community resources for developing natural supports to increase their success in the community.
• Connects participants to short term housing such as shelters, cafes or safe havens. Providing these services may require driving participants to various community-based establishments in a multi-passenger vehicle.
• Provides de-escalation and crisis intervention services as needed.
• Maintains compliance with all MHP policies and procedures. Reports known conduct taken by any MHP employee (including yourself) which violates any MHP policy or law on which you have been trained, or should know of, such as laws criminalizing theft or violent crimes, and reports the matter to management or to the Director - Quality Improvement & Compliance and/or Human Resources.
• Supports some participants with case management services
• Other duties as assigned to fulfill MHP's mission.

Requirements

• High School Diploma/GED .
• 2 years of working with individuals experiencing homelessness, mental health conditions and/or substance misuse.
• Some Case Management Experience
• Credentialed as a Certified Peer Specialist is a plus.
• Must possess a valid driver's license.
• Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, electronic health records, internet research, etc. and the ability to learn software applications relevant to your position.
• Ability to enter data on a mobile handheld devise while in the field.
• Ability to work with a partner and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Must be able to work under pressure while maintaining a positive attitude and providing exemplary customer service.
• Effective November 15, 2021, all new employees will be required to be fully vaccinated against COVID-19 before beginning employment with MHP. Reasonable accommodations will be considered for those with qualifying medical or religious exemptions.***

PHYSICAL DEMANDS

• Sit at a desk with ergonomically appropriate equipment.
• Lift up to 15 lbs.
• Frequent talking and listening. Must be able to talk, listen, retain information and speak clearly and accurately; possible exposure to loud and/or vulgar language and hostile gestures due to the participant population.
• Ability to maintain regular, punctual attendance and be available for flexible work schedule, including evenings and weekends and/or work holidays/overtime as needed.
• Remain awake during entire shift, including break times.
• Ability to drive a multi-passenger van (including at night) and physically support passengers during ingress/egress as needed and/or assist disabled individuals in an emergency evacuation.
• 90% of an Outreach Specialist's time in spent in community settings and/or on outreach. Outreach Specialists must be able to travel within the community, including in inclement weather that may not be handicap accessible: walking, drive agency vehicles, and/or take public transportation depending on the needs of the program.
• Ability to carry computer equipment, and ascend/descend stairs carrying computer equipment.

Reasonable accommodations will be made to enable individuals with disabilities to perform their essential job duties.

Diversity Matters! We strongly encourage people of color, members of the LGBTQIA community, veterans, parents, and individuals with disabilities to apply. MHP is an equal opportunity employer and welcomes everyone to our team! If you need reasonable accommodation at any point in the application or interview process, please let us know.

Mental Health Partnerships (MHP) seeks to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices, all while remaining connected to their families, friendships and communities.

MHP offers over 40 services throughout the Greater Philadelphia region and beyond, including Bucks, Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania.

Salary Description: 23.00/hour