Outreach Case Manager - Full - Time

Covenant House Missouri; St. Louis (MO); On-site; Full time

Job summary

Covenant House Missouri is hiring an Outreach Case Manager to provide essential support to at-risk youth. This full-time role focuses on assessing needs, coordinating care, and establishing partnerships with community resources to facilitate youth development. Ideal candidates will possess a bachelor's degree and have strong communication and teamwork skills.

Qualifications

• Bachelor's degree in a related field is required.
• Two years of experience is preferred.
• Driver's License required.

Responsibilities

• Conduct comprehensive assessments for all referred youth.
• Establish relationships with service providers and families.
• Manage day-to-day workflow and provide direct care.

Skills

Teamwork

Communication

Problem Solving

Education

Bachelor's degree required

Tools

Microsoft Office

Job description

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PURPOSE OF POSITION

Covenant House Missouri (CHMO) welcomes youth who are runaway, trafficked, at-risk, or experiencing homelessness with unconditional love, absolute respect and a place to call home. Beyond shelter and basic needs, we deliver transformative solutions to help young people ages 14 to 17 build productive, independent and sustainable lives.

The incumbent is responsible for providing goal-oriented support and individualized direct care and supervision of program youth. This position is focused on achieving individualized goals for the persons served by assessment, planning, advocacy, and coordination in a manner which reflects the mission, philosophy and policies of Covenant House Missouri.

Summary Of Duties

(Responsibilities to include but not limited to the following)

Establish and maintain a good working relationship with law enforcement and the office of violence prevention

Responsible for conducting a comprehensive assessment for all youth referred.

• Identify the youths need and connect the youth and their families to relevant services providers.
• Record programmatic activities using efforts to outcomes (ETO) software system.
• Make referrals and follow up with clients maintaining ongoing engagement.
• Track and report outcome data on youth and families at 3, 6, 9, and 12 month post-initial assessment.
• Provide a programmatic monthly report to funded source.
• Accept referrals from police officers BHR, OVP and all other social service providers as appropriate.
• Recognize the importance of community integration in reducing youth homelessness and engagement with law enforcement.
• Initiates crisis intervention counseling to youth and to families as needed.
• Support a trauma Informed culture through treatment planning and daily interactions, advocating with and on behalf of individuals, according to their needs and wishes.
• Youth in the community aftercare-based Programs
• Provide information or refer individuals to established and preferred public or private agencies or community services for assistance.
• Responsible for establishing and maintaining good relationships with appropriate boundaries with youth.
• Assess and meet youth's immediate basic needs such as food, clothing, medical attention etc...
• Manage the day-to-day workflow while providing direct care, supervision, and programming for youth, in accordance to CHMO policies and procedure.
• Transport and accompany youth home, to appointments and partnering agencies in company vehicles.
• Ensure that the facility is secure and well-maintained at all times.
• Report all maintenance concerns to the onsite manager in a timely fashion.
• Maintain an environment in which the needs of the youth are addressed in a manner that is comfortable, motivating, and consist with CHMO service philosophes.
• Conduct Life skills training and safety related drills to the youth.
• Provide agency presentations in the community to schools, service providers, and other community based groups and organizations.
• Represent the agency at community based fairs and events.
• Lead, plan and/or participate in group activities and meetings for youth as assigned.
• Record and maintain records, required paperwork, and documentation according to agency policy and procedures.
• Assist the onsite manager in planning appropriate community-based and leisure activities for youth.
• Participate in all required trainings and staff meetings, completing at least 40 hours of training annually.
• Support CHMO service Philosophies-Housing First, Harm reduction, Trauma Informed Care, Strength Based approach, and positive Youth Development- including acting in accordance with all organizational and legal protocol, policies, and procedures.
• Participate in the organization Quality Improvement Program through incident reporting and identifying opportunities for improvement.
• Ensure confidentiality of youth personal information.
• Perform other duties as assigned.
  
  

SUPERVISORY DUTIES

No direct reports

WORKING RELATIONSHIPS

Regular internal contact with all CHMO staff, outside contact with vendors and suppliers, and regular contact with outside agencies.

Knowledge, Skills, & Abilities

Education & Experience

• Bachelor's degree required
• Two (2) years' experience preferred.
• Driver's License required
  
  

Knowledge/Skills

• The ability to work cooperatively with others to achieve shared goals, showing diplomacy and flexibility when there are conflicting opinions; supporting other people's performance to achieve the best possible results.
• The ability to take control of a situation and to lead by empowering others into an effective team. Inspiring and energizing others to carry out tasks and achieve goals by displaying a clear sense of direction and values.
• The ability to relate to, and feel comfortable with, people at all levels and to be able to make and maintain good working relationships with co-workers, supervisors, representatives of other agencies, and the public.
• The ability to verbally express ideas in a way that is easily understood by others who are unfamiliar with the topic, including delivering a presentation, giving accurate information or acting as a spokesperson.
• The ability to write concisely and convey meaning in a manner appropriate to different readers, presenting a persuasive argument.
• The ability to respond to, anticipate, and positively manage change.
• The ability to handle numbers, gathering statistical data and being able to analyze, interpret and present it in a clear and accurate way.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent tasks.
• The ability to relate to your coworkers, inspire others to participate, and mitigate conflict with coworkers.
• The ability to design, plan, organize, and implement tasks within an allotted timeframe.
• Results driven achiever with planning and organizational skills, along with a high degree of detail orientation.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• The ability to follow policies, regulations, and laws pertaining to the delivery of human services.
• Fundamental knowledge in mental health, trauma, substance abuse, homelessness, etc.
• Proficient in Microsoft Office, assessment tools, database systems, and Windows environment.
  
  

WORK ENVIRONMENT/ PHYSICAL DEMAND

• Moderate concentration.
• Frequent interruptions.
• Moderate noise level.
• Moderate sitting, standing and eye strain, light walking, bending and lifting.
  
  

Salary: $17.16 - $20.28 per hour

Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Individual and Family Services

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