Outreach Case Manager Community Support

Community Counseling of Bristol County; Massachusetts; Hybrid; USD 45,000 - 47,000; Full time

Job summary

Community Counseling of Bristol County (CCBC) is hiring full-time Community Outreach Case Workers to join the Community Support Program in Bristol and Plymouth counties. The role provides short-term, intensive case management to clients with behavioral health and/or substance use histories, helping them reach goals and live independently.

Strong preference for multilingual candidates (Spanish, Portuguese, Haitian Creole, or Cape Verdean Creole). Hybrid work option available once trained.

Qualifications

• Bachelor's degree in psychology, social work, sociology, or related field.
• Alternatively, a minimum of 3 years of related experience.
• Strong time management and communication abilities required.

Responsibilities

• Establish and maintain relationships with clients through outreach in the community, home, or designated locations.
• Collaborate with internal and external team members and natural supports.
• Conduct comprehensive Needs Assessments and create Individualized Action Plans (IAP).
• Connect clients to benefits, housing, health care and other resources.
• Provide transportation to medical and behavioral health appointments when needed.
• Foster empowerment, recovery, and wellness with peer supports and self-help services.
• Document encounters and maintain client electronic medical records.
• Obtain insurance authorizations and check eligibility daily.
• Participate in staff meetings, trainings, and agency events.

Skills

Time management

Verbal communication

Written communication

Interpersonal skills

Education

Bachelor's degree in psychology, social work, sociology, or related field

3 years related experience

Job description

Job Type: Full-time, 40 hours

Salary Range: $45,000 - $47,000

Location: Taunton, MA; New Bedford, MA; Brockton, MA

Program Name: Community Support Program

Hybrid Work Option: Once trained

About Us

At Community Counseling of Bristol County (CCBC), we are building an amazing team of professionals who are changing the way mental health is treated in southeastern Massachusetts. You can find us in schools, homes, the community, and our Taunton offices empowering our clients with the latest evidence-based behavioral health treatments. We are a non-profit community mental health center serving 50 communities in Massachusetts and growing! CCBC provides inpatient, outpatient, and urgent care services to adults and children overcoming depression, anxiety, mood disorders, substance abuse, and many other conditions hindering personal fulfillment. If you are caring, dedicated, and ready to grow your career, we would love to hear from you!

Description of Position

The Community Support Program (CSP) is now hiring full-time Community Outreach Case Workers to join our teams in Bristol and Plymouth counties. Our program provides short-term, intensive, case management support services to clients with a history of behavioral health and/or substance use disorders. As a CSP worker you will assist clients to reach their short-term goals and live independently and successfully in the community. By connecting clients to community resources, you can help them achieve a higher quality of life and reduce the need for 24-hour levels of care.

Strongly prefer multilingual candidates able to speak and read either Spanish, Portuguese, Haitian Creole, or Cape Verdean Creole.

Responsibilities

• Establish and maintain relationships with clients, providing contact and support through outreach in the community, client's home, inpatient treatment facility or other designated location.
• Collaborate closely and effectively with all internal/external team members and natural supports
• Conduct comprehensive Needs Assessment and create Individualized Action Plan (IAP)
• Connect client to benefits, housing, health care and other resources needed to support client goals; provide transportation to essential medical and behavioral health appointments.
• Foster empowerment, recovery, and wellness, including linkages to recovery-oriented, peer support and/or self-help supports and services.
• Document all encounters, and contacts made with clients and collaterals and maintain client electronic medical record
• Obtain insurance authorizations and check eligibility on a daily basis.
• Actively participate in staff meetings, in-service training, and all other agency sponsored events

Requirements

• Bachelor's degree in psychology, social work, sociology, or a related field, or a minimum of 3 years related experience
• Must have good time management skills, verbal and written communication skills, and interpersonal skills.
• Personal, insured vehicle with clean driving record (driving record will be verified)

Preferred Qualifications

• Multilingual (able to speak and read Spanish, Portuguese, Haitian Creole, Cape Verdean Creole, etc.)

Program Information

• Community Support Program

A short-term program which provides intensive case management services to clients who are considered to be "at risk" within the community... read more

Date posted: 10/14/2026