Outreach Associate

Recovery Centers of America; Kentucky; On-site; USD 50,000 - 70,000; Full time

Job summary

Recovery Centers of America in Kentucky is seeking an Outreach Associate to establish, nurture, and expand relationships with referral sources while coordinating admissions across the treatment continuum.

You will travel as needed, present to hospital staff and agencies, and work with clinical teams to move patients through the admissions process. Strong communication, organizational, and sales skills are essential.

Qualifications

• Bachelor's Degree or 3 years' experience in Behavioral Health/SUD industry.
• Valid driver's license required; all RCA training upon hire date
• Demonstrates proven sales and closing skills
• Experience selling to multiple management layers of hospitals/health systems
• Exceptional presentation skills
• Excellent verbal and written communication skills
• Customer service skills
• Knowledge of SUD preferred

Responsibilities

• Develop and maintain relationships with key referral partners.
• Maintain a regular servicing schedule balancing partner maintenance and new business development.
• Manage client communications and CRM remotely via mobile devices.
• Occasional overnight travel may be required.
• Convert inquiries into admissions by managing the admissions process.
• Meet monthly KPI targets.
• Understand treatment modalities, levels of care, and industry best practices for SUD.
• Conduct presentations for agencies, hospital staff, discharge planners, and other groups.
• Build and maintain interdepartmental relationships.
• Ensure appropriate dress and submit expenses monthly.
• Communicate clearly with team regarding admissions and pipeline.
• Assist clinical team with discharge planning and transfer of care when needed.
• Knowledge of managed care and insurance related to benefits.
• Interact with executives, patients, and external agencies.

Skills

Sales and closing skills

Verbal and written communication

Customer service skills

Presentation skills

Strong organizational skills

Multi-tasking / problem solving

Flexibility

Education

Bachelor's Degree or 3 years' experience in Behavioral Health/SUD industry

Tools

Salesforce

Microsoft Office

Job description

Position Overview

The Outreach Associate is responsible to establish, maintain and develop relationships with referents as well as identify new business opportunities within assigned territory. Additionally, the Outreach Associate is responsible for working with all facets of the treatment experience for a patient, their family and all referral sources.

Duties and Responsibilities: to include but not limited to the following:

• Identifies, builds, and maintains relationships with key referral partners.
• Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development.
• Manages all client related communication and CRM remotely, via smart mobile devices.
• Communication may frequently fall outside of regular business hours (including weekends).
• Occasional overnight travel will be required.
• Effectively converts a general inquiry to a rescue by managing the admissions process.
• Outreach Associates are measured monthly against companywide Key Performance Indicators. (KPI's).
• Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders.
• Possesses the ability to multi-task, work with minimal supervision and problem solve through a variety of scenarios.
• Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified.
• Builds and maintains productive interdepartmental relationships.
• Appropriate dress expected.
• Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline.
• Ability to clearly communicate with key members of the team, regarding potential admits and clients in the pipeline.
• Ability to assist clinical team with discharge planning -- identifying and contacting appropriate facilities for transfer of care when needed.
• Knowledge of managed care and insurance- as it relates to mental health benefits- is a plus.
• Outreach Consultants must have the skills and competency to communicate with people at all levels of the organization; including- executive management, patients, and external agencies.

Skills And Education

• Bachelor's Degree or 3 years' experience in Behavioral Health/SUD industry
• Valid driver's license required; all required RCA training upon hire date
• Demonstrates proven sales and closing skills
• Proficiency in Microsoft Office products as well as Salesforce
• Passion for helping those in recovery
• Demonstrates exemplary customer service skills
• Exceptional verbal and written communication skills
• Experience in the sale of products and/or services to multiple management layers of a hospital and/or health systems
• Exceptional presentation skills
• Strong organizational skills
• Displays tact in dealing with staff and management team
• Willingness to be flexible in adjusting to new and changing situations
• Knowledge of SUD is preferred.

Competencies

• Customer Relationship Management: Engages customers interactively using technology, marketing, and customer services with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
• Drive for Results: Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.
• Initiative: Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.
• Adaptability: Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation.

Work Environment

May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time on their feet, actively working with patients.

Physical Demands

While performing the duties of this position, the employee is frequently required to use hands to handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.