Outreach Associate

Recovery Centers of America; Indianapolis (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Recovery Centers of America is seeking an Outreach Associate to establish and grow relationships with referral sources within the assigned territory, while supporting the patient care journey from referral to admission. The role emphasizes managing communications, presenting to partner organizations, and coordinating with clinical teams.

The ideal candidate will have a Bachelor's degree or 3 years in Behavioral Health/SUD, strong sales and customer-service skills, and proficiency in Microsoft

Qualifications

• Bachelor's Degree or 3 years' experience in Behavioral Health/SUD industry.
• Valid driver's license and RCA training upon hire date.
• Demonstrates proven sales and closing skills.
• Proficient in Microsoft Office and Salesforce.
• Passion for helping those in recovery with strong customer service.
• Excellent verbal and written communication abilities.
• Experience selling to multiple hospital/health system management levels.
• Strong presentation skills and organizational abilities.
• Willingness to adapt to changing situations.
• Knowledge of SUD is preferred.

Responsibilities

• Identifies, builds, and maintains relationships with key referral partners.
• Maintains a regular service schedule balancing referral partner care and new business development.
• Manages all client communications and CRM remotely via mobile devices.
• Occasional overnight travel may be required to support admissions.
• Communicates with the team about potential admits and pipeline status.
• Supports admissions with discharge planning when needed.
• Delivers quality presentations to agencies, hospital staff, and discharge planners.
• Builds interdepartmental relationships and adheres to expense guidelines.

Skills

Relationship building

Sales closing

Customer service

Communication skills

Education

Bachelor's Degree

3 years in Behavioral Health/SUD

Tools

Microsoft Office

Salesforce

Job description

Position Overview

The Outreach Associate is responsible to establish, maintain and develop relationships with referents as well as identify new business opportunities within assigned territory. Additionally, the Outreach Associate is responsible for working with all facets of the treatment experience for a patient, their family and all referral sources.

Position Overview

The Outreach Associate is responsible to establish, maintain and develop relationships with referents as well as identify new business opportunities within assigned territory. Additionally, the Outreach Associate is responsible for working with all facets of the treatment experience for a patient, their family and all referral sources.

Duties and Responsibilities: to include but not limited to the following:

• Identifies, builds, and maintains relationships with key referral partners.


• Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development.


• Manages all client related communication and CRM remotely, via smart mobile devices.


• Communication may frequently fall outside of regular business hours (including weekends).


• Occasional overnight travel will be required. Effectively converts a general inquiry to a rescue by managing the admissions process.


• Outreach Associates are measured monthly against companywide Key Performance Indicators. (KPI's).


• Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders.


• Possesses the ability to multi-task, work with minimal supervision and problem solve through a variety of scenarios.


• Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified.


• Builds and maintains productive interdepartmental relationships.


• Appropriate dress expected.


• Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline.


• Ability to clearly communicate with key members of the team, regarding potential admits and clients in the pipeline.


• Ability to assist clinical team with discharge planning -- identifying and contacting appropriate facilities for transfer of care when needed.


• Knowledge of managed care and insurance- as it relates to mental health benefits- is a plus.


• Outreach Consultants must have the skills and competency to communicate with people at all levels of the organization; including- executive management, patients, and external agencies.

Skills And Education

Bachelor's Degree or 3 years' experience in Behavioral Health/SUD industry Valid driver's license required; all required RCA training upon hire date Demonstrates proven sales and closing skills Proficiency in Microsoft Office products as well as Salesforce Passion for helping those in recovery Demonstrates exemplary customer service skills Exceptional verbal and written communication skills Experience in the sale of products and/or services to multiple management layers of a hospital and/or health systems Exceptional presentation skills Strong organizational skills Displays tact in dealing with staff and management team Willingness to be flexible in adjusting to new and changing situations Knowledge of SUD is preferred.

Competencies

Customer Relationship Management: Engages customers interactively using technology, marketing, and customer services with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.

Drive for Results: Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Initiative: Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Adaptability: Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation.

Non-Discrimination Statement

It is the policy of Recovery Centers of America (RCA) to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information, or any other characteristic protected by law. Please note: A former patient may not be hired at the same location where they were treated until a minimum of one year has elapsed since the completion of their treatment at that location. Former patients may be considered for employment at locations within RCA other than where they were treated within a year after treatment.