Outreach and Training Director

WESTCARE KENTUCKY INC; Elkhorn City (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

WestCare Kentucky Inc. seeks an Outreach and Training Director to lead staff onboarding, support client acquisition and transportation, and coordinate scheduling and logistics. The role also focuses on promoting WestCare’s services within the community while upholding a professional image.

The position requires at least 2 years in a similar role, a valid driver’s license, and strong communication skills. Travel between regional locations is possible, with flexible hours and standard safety

Qualifications

• At least 2 years in a similar role
• Must be at least 18 years old
• Ability to work well individually and in a team
• Ability to prioritize tasks and complete assignments on time
• Excellent verbal and written communication skills

Responsibilities

• Train and onboard new outreach staff.
• Provide daily support with client acquisition and transportation.
• Assist staff with scheduling, time management and logistics.
• Monitor staff productivity and support team efficiency.
• Promote agency services and maintain positive community relationships.
• Represent the agency in a professional manner and attend community events.

Skills

Staff training

Onboarding

Communication

Time management

Logistics

Community relations

Education

High School Diploma

Associate degree

Job description

Position Summary:The Outreach and Training Director is responsible for training new outreach staff, providing daily support with client acquisition and transportation, and assisting with scheduling, time management, logistics, and productivity. This role also promotes the agency within the community while maintaining a positive and professional image.Essential Job Functions:Train and onboard new outreach staff.Provide daily support with client acquisition and transportation.Assist staff with scheduling, time management, and logistics.Monitor staff productivity and support team efficiency.Promote agency services and maintain positive community relationships.Represent the agency in a professional and respectful manner.Organize/attend community eventsWorking a flexible schedule, and consistently arriving to scheduled shifts on timeTransports participants to residential facilities and approved community events as needed.Assists in the implementation of recreational activities for program participants, participating where appropriateUploads documents to the program participants electronic medical record as assignedAssists other WestCare staff as needed to promote cooperation and portray a professional image to the communityEmbraces and embodies the mission, vision, guiding principles, clinical vision and goals of WestCare KentuckyPerforms other duties as assignedEssential Qualifications:At least 2 year of experience working in similar roleMust be at least 18 years old or olderAbility to work well, both individually and as part of a teamAbility to prioritize tasksComplete assignments in a timely mannerAbility to exercise good judgement and discretionAdherence to the highest standards of ethical conductAbility to maintain a professional appearance and demeanorExcellent verbal and written communication skillsEducation Requirements:Associate’s Degree or related behavioral health certifications is preferredHigh School Diploma or GED Equivalent requiredCertification and Licensure Requirements:Valid Driver’s License and the ability to obtain and maintain WC vehicle insurance.Working Conditions:Work is primarily performed in community settings, but in office work and out-of-state travel may occasionally be required.The normal work routine involves no exposure to blood, body fluids, or tissues, but exposure or potential exposure may occur during employment. All company personnel are required to deal with such elements in accordance with WestCare’s safety standards. Appropriate personal protective equipment will be readily available to every employeeTravel between program locations within the region is requiredFlexible work hours and regular attendance is requiredEssential Physical and Mental Demands of the Job:The employee must be able to perform the following essential duties and activities with or without accommodation:Physical Demands:Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 30 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.Mental Demands:Requires the ability to collect and analyze data to reach logical conclusions.Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinionsRequires the ability to work under stress and in emotionally charged settingsThe ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques