Outreach and Referral Coordinator

Bird's Eye Medical; Lacey (WA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Bi-weekly pay

Training provided

Medical benefits

Mileage reimbursement

Hotel for overnight stays

Per diem and travel bonus

Job summary

Bird's Eye Medical is seeking an Outreach and Referral Coordinator to build relationships that enable mobile clinics across Clallam, Grays Harbor, Jefferson, and Pacific Counties. This field-based role requires frequent travel and coordination with tribal health programs and community partners.

You will handle scheduling, telehealth support, and referral follow-through, ensuring smooth operations at host sites and through the healthcare network.

Qualifications

• 1–3 years in community health, outreach, telehealth, or health scheduling.

Responsibilities

• Develop and maintain relationships with host sites and tribal health programs.
• Coordinate event logistics with host organizations and accessibility checks.
• Manage outreach materials and channels (flyers, calendars, social media).
• Identify local healthcare providers and support referrals with warm handoff and follow-through.
• Schedule telehealth appointments and manage provider calendars.
• Administer the telehealth platform with setup and on-site support.
• Track outreach activity, attendance, and referrals in BEM's reporting system.
• Participate in monthly coordination calls and travel to mobile clinic sites across the four-county region.

Skills

Community outreach

Relationship building

Telehealth scheduling

Tech troubleshooting

Driver's license

Travel readiness

Bilingual

Data tracking

HIPAA familiarity

Education

Bachelor's degree or higher

Tools

MS Office 365

Scheduling software

Spreadsheets

Job description

Company: Bird's Eye Medical LLC

Location: Field-based — Clallam, Grays Harbor, Jefferson, and Pacific Counties, WA (frequent travel required, no fixed office)

Job Type: Full-time

Pay: $65,000–$85,000/year

About Us

Bird's Eye Medical (BEM) is a Washington-based mobile health organization that has delivered more than 1,200 mobile clinics statewide, bringing free preventive health screenings and services directly to underserved rural, tribal, and community populations. We're expanding our team to support a new Rural Health Transformation mobile clinic program serving Clallam, Grays Harbor, Jefferson, and Pacific Counties.

Position Summary

The Outreach and Referral Coordinator builds and maintains the community relationships that make our mobile clinics possible. This role handles day-to-day outreach, telehealth support and scheduling, event promotion, host-site coordination, and participant referral follow-through across our four-county service area, working closely with our Director of Mobile Teams and community partners including AASCW and tribal health programs.

Key Responsibilities

• Develop and maintain relationships with community host sites, tribal health programs, county health departments, libraries, senior centers, and other local partners
• Coordinate event logistics with host organizations, including site accessibility checks and day-of communication
• Manage outreach materials and channels: flyers, event calendars, social media, local media, and partner newsletters
• Identify local healthcare providers and specialty care facilities, and support participants in accessing referrals (ADRC, providers, social services) with a warm handoff, consent, and follow-through
• Schedule and confirm participant telehealth appointments and manage provider availability and calendars for telehealth coverage
• Administer the telehealth platform — device setup, readiness and connectivity checks before each event, and real-time technical support during sessions, including backup workflows in low-coverage areas
• Track outreach activity, event attendance, and referrals from scheduling through completion — including telehealth encounters — in BEM's reporting system
• Participate in monthly coordination calls with AASCW and internal team meetings, and travel to mobile clinic sites throughout the four-county region

Qualifications

• 1-3 years of experience as a Community Health Worker or in a related community outreach, social services, health navigation, telehealth, or healthcare scheduling role
• Relationship-building experience with diverse rural, tribal, and underserved communities
• Comfortable troubleshooting technology (tablets, hotspots, video platforms) in field conditions
• Valid driver's license and current auto insurance
• Reliable personal vehicle (mileage reimbursed at the current IRS rate)
• Able to travel at least 60% of the time (may exceed 60% depending on schedule) across a multi-county rural region
• Overnight hotel stays may be required depending on event schedules (company-paid, plus per diem and a travel bonus)
• Effective communication — clear and professional in meetings, by phone, and in person
• Exceptional organization and time management; manages competing priorities while remaining professional and calm
• Attention to detail and accuracy at high volume; self-directed, flexible, and effective with minimal supervision
• Technological proficiency, including MS Office 365, scheduling software, and spreadsheets for data tracking
• Positive interpersonal skills with a wide range of individuals; results-oriented under firm deadlines, working independently and as part of a team
• Bachelor's degree or higher a plus
• Bilingual (Spanish or other) a plus
• Familiarity with HIPAA and patient privacy practices a plus
• Must pass a background check

Benefits

• Competitive wages and bi-weekly pay.
• Paid Training - Virtual/Online/Hands-On.
• Benefits - Medical and Vacation (Based on FTE).
• Mileage reimbursement at the current IRS rate
• Company-paid hotel for any required overnight stay
• Per diem and travel bonus for each overnight stay

Bird's Eye Medical is an equal opportunity employer.