Outreach and Enrollment Specialist

East Central District Health Department/Good Neighbor Community Health Center; Columbus (NE); On-site; USD 34,000 - 52,000; Full time

Job summary

East Central District Health Department/Good Neighbor Community Health Center is seeking a dedicated outreach counselor to assist patients with the Marketplace Exchanges and Nebraska Medicaid Program. You will determine eligibility, guide applicants through the process, and connect them with brokers and resources.

The role requires strong communication, confidentiality, and organizational skills, with a preference for bilingual abilities.

Qualifications

• Experience with Nebraska Medicaid and ACA programs.
• Proficient with Microsoft Office Suite or related software.
• Strong communication, both oral and written.
• Ability to maintain confidentiality in client interactions.
• Strong organizational skills and attention to detail.
• Bi-lingual abilities preferred.

Responsibilities

• Educate individuals about Marketplace Exchanges and Nebraska Medicaid Program.
• Assist uninsured individuals with eligibility and completing applications.
• Provide information on health insurance brokers and resources.
• Follow up with enrollees to ensure enrollment.
• Submit monthly data on applications and enrollments.
• Conduct outreach to community agencies and events.
• Complete required trainings related to Marketplace Exchanges and Medicaid.
• Maintain client confidentiality and provide supportive service.
• Perform other duties as assigned.

Skills

Medicaid knowledge

Outreach

Communication skills

Confidentiality

Organizational skills

Bilingual

Education

GED or High School Diploma

Bachelor's degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

Provide outreach to community members and in reach to ECDHD/GNCHC patients/clients on the health insurance Marketplace Exchanges and the Nebraska Medicaid Program. Assist uninsured patients/clients by determining eligibility to apply for the Marketplace Exchanges and Nebraska Medicaid Program and assisting with the application for those programs.

ESSENTIAL JOB FUNCTIONS:

• Educate and inform individuals about the availability of the Marketplace Exchanges and the Nebraska Medicaid Program.
• Assist and assess uninsured individuals for eligibility in the Marketplace Exchanges and the Nebraska Medicaid Program and assist them in completing the appropriate application.
• Provide information to patients/clients about existing health insurance brokers and other health insurance resources as needed.
• Follow up with potential enrollees and applicants to ensure program enrollment.
• Provide monthly data regarding application and enrollment statistics.
• Initiate contact with uninsured individuals through outreach activities to community agencies, community gatherings, neighborhoods and other appropriate venues.
• Participate in required state and federal trainings related to the Marketplace Exchanges and Nebraska Medicaid Program.
• Maintain confidentiality of client information and provide a supportive and understanding environment for all patient/client interactions.
• Perform other duties as assigned.

EDUCATION:

• GED required or High School Diploma.
• Bachelor Degree in Healthcare Administration, Business or related field or equivalent work experience preferred.

CERTIFICATIONS:

• Ability to receive Certified Application Counselor certification.

REQUIRED SKILLS:

• Previous experience working with Nebraska Medicaid.
• Proficient with Microsoft Office Suite or related software.
• Ability to work well with individuals of diverse socioeconomic, cultural and intellectual backgrounds.
• Effective oral and written communication skills.
• Able to exhibit a high level of confidentiality.
• Excellent organizational skills.
• Proactive and independent with the ability to take initiative.

PREFERRED SKILLS:

• Previous knowledge enrolling individuals into the Nebraska Medicaid Program.
• At least two-years’ experience within community service, health care or social service organization desired.
• Bi-lingual preferred.

PHYSICAL REQUIREMENTS:

• Ability to perform the essential functions of the position, which may include prolonged periods of sitting or standing.
• Ability to occasionally bend, lift, stoop, and stretch as needed.
• Sufficient visual acuity and hearing to perform job tasks effectively.
• Ability to operate standard office equipment, including a computer, keyboard, telephone, and copier, requiring hand-eye coordination and manual dexterity.
• Ability to lift and carry items weighing up to 35 pounds on an occasional basis.