Outreach and Engagement Coordinator (SOS) - Community Support Program

The Bridge; New York (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

The Bridge is seeking an Outreach & Engagement Coordinator to lead a Manhattan-wide team connecting disconnected and homeless individuals with care. The role collaborates with hospitals, shelters, and social service organizations to evaluate referrals and enroll participants promptly.

Preferred candidates include those with experience serving homeless or precariously housed populations, strong communication skills, and bilingual Spanish abilities.

Qualifications

• Bachelor's Degree in a related field.
• Excellent communication skills, both verbal and written.
• Bilingual Spanish is highly desired.

Responsibilities

• Lead a team across Manhattan to engage disconnected and homeless individuals into care with referrals from hospitals, shelters, and social services.
• Evaluate referrals from partners to determine eligibility for services.
• Serve as primary liaison to ensure timely enrollment and address referrals.
• Participate in community outreach on streets and subways and support participants transitioning from street to home.
• Build connections with community providers to connect eligible participants to services.
• Submit referral tracking documents to Directors and CBC and maintain accurate records.
• Coordinate staff scheduling and fulfill Outreach & Engagement responsibilities with Directors.

Skills

Communication skills

Bilingual Spanish

Experience with homeless populations

Behavioral health knowledge

Education

Bachelor's Degree in related field

Job description

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Scope of Position:

The Outreach & Engagement Coordinator will lead a team across Manhattan, connecting disconnected and homeless individuals with care through collaboration with hospitals, shelters, and social service organizations. This role involves evaluating referrals, ensuring timely enrollment, and managing community outreach efforts, while supporting participants in strengthening daily living skills and advocating on their behalf. Join us to make a meaningful impact on the lives of those we serve.

Essential Position Functions

• Leading a team of staff throughout Manhattan to engage disconnected and homeless individuals into care by working with referral sources such as hospitals, primary care physicians, shelters, substance use treatment programs, mental health providers, SROs, and social service organizations, in addition to canvassing throughout Manhattan subways and streets.
• Receiving and evaluating all referrals from community partners, the SOS HUB, and OMH to determine eligibility for services.
• Serving as the primary liaison for all referrals to ensure potential participants are cleared for enrollment, and working with staff to ensure referrals are addressed in a timely manner.
• Participating in community outreach on the streets and subways; coordinating participant needs before and after their transition from street to home; enhancing daily living skills; accompanying participants to appointments; and advocating on their behalf when faced with discrimination or healthcare inequities. Member choice, harm reduction, non-coercion, flexibility, and person-centered care are essential elements of the SOS program model and should be central to all services delivered.
• Building and maintaining connections with community-based providers to ensure eligible participants form meaningful relationships and connect to all appropriate services.
• Completing and submitting all referral tracking documents to the Directors and CBC.
• Providing accurate, complete, and timely documentation.
• Working closely with the Directors of two SOS teams to ensure staff scheduling, task completion, and fulfillment of all Outreach & Engagement staff responsibilities.

Qualifications

• Bachelor’s Degree in a related field.
• Work Schedule: Saturday to Wednesday, 9 AM - 5 PM
• Preferred experience with homeless or precariously housed populations.
• Experience working with individuals with a behavioral health diagnosis preferred, but not required.
• Excellent communication skills, both verbal and written.
• Bilingual Spanish is highly desired.

The Bridge Inc. is an Aff