Outpatient Stroke Program Coordinator

UBMD Neurology; Buffalo (NY); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k) retirement plan

Health, dental, and vision insurance

Health savings account (HSA)

Paid time off

Job summary

UBMD Neurology is seeking an Outpatient Stroke Program Coordinator to provide comprehensive administrative support for the daily operations and ongoing development of the outpatient stroke program. You will serve as the primary contact for patients and families, manage scheduling, referrals, and coordination of services while collaborating with stroke nurse practitioners, physicians, and the stroke RN.

The role includes developing workflows for Transitional Care Management (TCM) and implantable

Qualifications

• Experience in medical administration, patient care coordination, or outpatient healthcare operations.
• Excellent interpersonal and patient communication skills.
• Strong organizational skills and ability to manage competing priorities independently.
• Experience with electronic medical records and scheduling systems.
• Ability to identify workflow issues, problem-solve, and work collaboratively with clinical staff.

Responsibilities

• Serve as a primary administrative contact for stroke patients and caregivers.
• Manage new patient appointments, follow-up scheduling, cancellations, and rescheduling.
• Respond to patient calls and messages, directing clinical concerns to the appropriate nursing or provider staff.
• Coordinate referrals, outside appointments, and administrative follow-up needs.
• Maintain organized provider schedules and assist with filling available appointment openings.
• Collaborate with the stroke RN and providers to support continuity of outpatient care.
• Assist in coordinating the administrative aspects of post-stroke TCM, including monitoring discharge referral workqueues and scheduling timely follow-up appointments.
• Track outstanding referrals and appointments to reduce delays and patients lost to follow-up.
• Support scheduling, patient education logistics, and administrative coordination for the developing ILR program.
• Assist with development and refinement of administrative workflows within Epic.
• Identify opportunities to improve patient communication, scheduling, and referral processes.
• Help establish and maintain standardized administrative procedures for the stroke program.
• Work collaboratively with clinical and administrative staff to support efficient daily operations.

Skills

Interpersonal communication

Organizational skills

Problem-solving

Patient care coordination

Prioritization

Education

Bachelor's degree in business administration, healthcare administration, or related field

Tools

Epic EMR

Scheduling software

Job description

Outpatient Stroke Program Coordinator - UBMD Neurology

Full-Time | On-site

Company:UBMD Neurology
Pay Range: $25.00-$32.00 per hour

Position Summary

The Outpatient Stroke Program Coordinator will provide comprehensive administrative support for the daily operations and continued development of UBMD Neurology's outpatient stroke program.

Serving as a primary point of contact for patients and families, this individual will manage scheduling, patient communication, referrals, and coordination of outpatient services while working closely with the stroke nurse practitioners, physicians, and dedicated stroke RN.

In addition to traditional medical administrative responsibilities, the coordinator will assist in developing and improving workflows that support the expanding outpatient stroke program, including Transitional Care Management (TCM) and implantable loop recorder (ILR) services

Key Responsibilities

1. Patient Communication and Scheduling

• Serve as a primary administrative contact for stroke patients and caregivers.

• Manage new patient appointments, follow-up scheduling, cancellations, and rescheduling.

• Respond to patient calls and messages, directing clinical concerns to the appropriate nursing or provider staff.

• Coordinate referrals, outside appointments, and administrative follow-up needs.

• Maintain organized provider schedules and assist with filling available appointment openings.

2. Outpatient Stroke Care Coordination

• Collaborate with the stroke RN and providers to support continuity of outpatient care.

• Assist in coordinating the administrative aspects of post-stroke TCM, including monitoring discharge referral workqueues and scheduling timely follow-up appointments.

• Track outstanding referrals and appointments to reduce delays and patients lost to follow-up.

• Support scheduling, patient education logistics, and administrative coordination for the developing ILR program.

3. Workflow and Program Support

• Assist with development and refinement of administrative workflows within Epic.

• Identify opportunities to improve patient communication, scheduling, and referral processes.

• Help establish and maintain standardized administrative procedures for the stroke program.

• Work collaboratively with clinical and administrative staff to support efficient daily operations.

Qualifications

Required Qualifications

• Experience in medical administration, patient care coordination, or outpatient healthcare operations.

• Excellent interpersonal and patient communication skills.

• Strong organizational skills and ability to manage competing priorities independently.

• Experience with electronic medical records and scheduling systems.

• Ability to identify workflow issues, problem-solve, and work collaboratively with clinical staff.

• Professionalism, reliability, attention to detail, and commitment to patient-centered care.

Preferred Qualifications

• Bachelor's degree in business administration, healthcare administration, or a related field, or equivalent relevant experience.

• Previous experience in an outpatient medical practice, specialty healthcare setting, or care coordination role.

• Experience developing or improving administrative workflows.Familiarity with Epic or comparable electronic health record systems.

Why You’ll Love Working Here

• Supportive, mission-driven team where your coding expertise directly impacts patient care and organizational success

• Opportunities for professional development and continuing education in coding and healthcare operations

• Comprehensive benefits including 401(k) with matching, health, dental, vision, and life insurance, plus paid time off

• Meaningful work contributing to process improvements, education, and quality initiatives

Benefits

• 401(k) retirement plan

• Health, dental, and vision insurance

• Health savings account (HSA)

• Paid time off

University Neurology Inc. is an Equal Employment Opportunity (EEO) employer.