Outpatient Services Front Desk Reception

University of Utah Health Research; Salt Lake City (UT); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Excellent health care coverage

14.2% retirement contributions

Generous paid leave time

11 paid Holidays per year

50% tuition reduction for employees,Sp

Transit benefits

Life insurance

Disability insurance

Employee discounts

Professional development opportunities

Job summary

University of Utah Health is seeking an Outpatient Services Front Desk Reception specialist to support the Pediatric Administration at Primary Children’s Outpatient Services Building. The role focuses on accurate patient registration, data entry, and coordinating information flow between medical staff and patients to maximize unit efficiency.

The position emphasizes excellent customer service, professional communication, and reliable attendance in a full-time daytime schedule.

Qualifications

• One year of office experience or equivalent (education substituted).
• Customer service experience preferred.
• Current, valid Utah driver’s license may be required.

Responsibilities

• Complete patient registration by reviewing accounts and documents for accuracy.
• Enter patient data into iCentra and EPIC systems.
• Prepare paperwork for patient visits.

Skills

Office experience

Customer service

Utah driver’s license

Tools

iCentra

EPIC systems

Job description

Details

• Open Date: 09/03/2026
• Requisition Number: PRN46120B
• Job Title: PS Outpatient Svcs. Specialist
• Working Title: Outpatient Services Front Desk Reception
• Career Progression Track: UGR
• Track Level
• FLSA Code: Nonexempt
• Patient Sensitive Job Code?: Yes
• Standard Hours per Week: 40
• Full Time or Part Time?: Full Time
• Shift: Day
• Work Schedule Summary: Availability Monday - Friday, 6:30 am - 7:00 pm. This position is full-time, 40 hours per week. Regular and punctual attendance is required.
• VP Area: U of U Health - Academics
• Department: 00848 - Pediatric Administration
• Location: Campus
• City: Salt Lake City, UT
• Type of Recruitment: External Posting
• Pay Rate Range: $17.66-$23.23
• Close Date: 12/03/2026
• Priority Review Date (Note - Posting may close at any time)

Job Summary

The Department of Pediatrics at the University of Utah, School of Medicine has an immediate opening for an Outpatient Services Specialist to join our front desk reception team at Primary Children’s Outpatient Services Building. The Outpatient Services Specialist makes a difference for patients in the outpatient care unit by providing excellent customer service, facilitating, and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.

Benefits

• Excellent health care coverage at affordable rates (see the Summary Comparison for more information)
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage equal to a salary of up to $25,000
• Variety of elective insurance coverage , including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Free transit on most UTA services
• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Responsibilities

Essential Functions:

• Completes the patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for the completion of patient registration.
• Enters corrected or new patient data into iCentra and EPIC systems.
• Prepares paperwork for patient visits.
• Communicates with patients, providers, and colleagues in a confidential, professional manner using tact and diplomacy.
• Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate; collects co-payments. Reconciles against daily charge reports.
• Schedules patient appointments. Contacts patients for rescheduling, missed appointments, and appointment reminders. Monitors patient flow, adjusts workflow as appropriate, and notifies clinical staff.
• Performs special projects and other clinical support duties as assigned.

Must be able to maintain a professional demeanor in stressful or difficult situations.

Comments

The employee must be able to meet the following requirements with or without an accommodation.

• This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

Minimum Qualifications

• One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
• Current, valid Utah driver’s license at time of hire may be required in some areas.

Preferences

Type Benefited Staff

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.

Online reports may be submitted at https://oeo.utah.edu. https://publicsafety.utah.edu/safetyreport/This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.