Outpatient Services Concierge II

Nemours-Children; Wilmington (DE); On-site; USD 21,000 - 29,000; Full time

Job summary

Nemours is seeking a Patient Service Representative II to support outpatient visits by ensuring accurate patient information, verifying demographics and insurance, and processing co-pays with care and confidentiality. The role emphasizes compassionate front-desk service, collaboration with clinical staff, and adherence to HIPAA and Navi/EPIC workflows to keep the patient flow smooth and safe.

Responsibilities include greeting patients, confirming appointments, preparing forms, and reconciling

Qualifications

• High School diploma or equivalent required.
• Minimum of 3-6 months of job related experience.
• Computer/typing skills required.
• Clerical experience in a physician's office preferred; EPIC experience preferred.

Responsibilities

• Greet patients and families using AIDET protocol at every interaction.
• Verify demographics and insurance before visits; collect co-pays as needed.
• Schedule follow-up appointments and manage pre-registration tasks.
• Reconcile payments and complete end-of-day reports.
• Maintain waiting area and communicate clinic status to families.

Skills

Computer/typing skills

Education

High School diploma or equivalent

Job description

Nemours is seeking a Patient Service Representative II to support outpatient visits by ensuring accurate patient information, verifying demographics and insurance, and processing co-pays with care and confidentiality. The role emphasizes compassionate front-desk service, collaboration with clinical staff, and adherence to HIPAA and Navi/EPIC workflows to keep the patient flow smooth and safe.

Responsibilities include greeting patients, confirming appointments, preparing forms, and reconciling